Michael Zarif - VP - Product Management, Moshtix/TicketMaster

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Work Background

MoshtixGM - Product, Design & Analytics

Jul. 2023Australia · HybridAs the General Manager of Product, Design, and Analytics at Moshtix, my role is to drive innovation and strategic decision-making in these key areas. I oversee the development and execution of our product roadmap, ensuring that we create exceptional products that meet our customers' & clients' needs and drive business growth. At Moshtix, we help people discover and share the live entertainment they love through our mission to “make live easy”.

Are We There Yet AuCo-Founder / Director

Oct. 2022Melbourne, Victoria, AustraliaAre We There Yet is a new platform that connects landowners with campers, promoting sustainable and environmental camping practices. Whether you're a landowner looking to share your property with responsible campers or a camper searching for the perfect spot to set up your tent, our platform has got you covered. Join us in our mission to promote sustainable camping and preserving our beautiful wilderness for future generations!

BCG XProduct Lead | Venture CPO

May. 2022 - Apr. 2023Melbourne, Victoria, Australia · HybridBCG Digital Ventures, now part of BCG X, is the world’s leading business builder. We help the most influential organizations invent, launch, and scale the visionary businesses, products, and platforms that will propel them towards a better future As a Product Lead at DV I lead design and engineering teams to drive an agile development process, ensuring the seamless delivery of the product vision that fits the needs of our corporate partners. Achievements - Developed the product & tech strategy for a Corporate Upskilling Edtech, resulting in a venture with an estimated annual revenue of $160m - Developed the strategy and execution of a new internal automation tool that resulted in an annual cost saving of $250k in opex. - Developed the concept and Product and Tech strategy of a new Fintech venture with an estimated annual revenue of $37m

FreelanceAdvisor | Start Up Consultant

Jun. 2021Australia · RemoteProvide advisory for startup up and small cap companies and Boards, focussing on Product Strategy, UX, operating models and optimisation opportunities. Industries include e-commerce, banking, financial services, insurance and consumer services.

AfterpayHead of Product - Membership

Jun. 2021 - Jun. 2022On-siteAs Head of Product for Membership, I lead teams that delivered great results and developed strategy and Product and Tech of a net new revenue-generating product resulting in an incremental $240m in annual GMV

AfterpayProduct Lead - Consumer Engagement

Jun. 2019 - Jun. 2021Melbourne, Victoria, AustraliaAfterpay is one of the leading buy now pay later platforms for 16m+ active customers worldwide. Publicly listed on the ASX with a market cap of ~$35 billion. I worked across different areas of the product suite, including leading product for: - Consumer Engagement & New revenue, - Global regulation and compliance - Growth, - Customer account management and servicing, - E-commerce and mobile apps. As Product Lead, I lead teams that delivered great results across the above mentioned product domains. Achievements: - Optimised the customer checkout journey resulting in an improve of 1.1% uplift in conversion worth $275m in incremental GMV - Developed an optimised customer communication solution with an annual cost saving of $1.3m - Development of a new payment feature which reduced annual processing costs by $3.3m - Development of an industry first payment hardship program

MedibankSenior Product Manager - Digital Growth and Self-Service

Aug. 2017 - Jun. 2019Melbourne, AustraliaAs a Senior Product Manager at Medibank, I influenced the product experience across multiple platforms. I defined the vision, evaluate product opportunities, analyse industry trends as well as customer and partner needs, and prioritise features and improvements. Achievements: - launched a redesign and digital transformation product for Medibank sales and onboarding - Launched a new digital origination and onboarding which reduced onboarding time from 3 days to 1 and delivering an increase in sign up conversion of 7.5% - Reduced customer service call volume by 9% with digital tax declaration and registration - Led 3 cross functional engineering teams and introduced embedded Agile UX design delivery into the SDLC and lean Ways of Working

CarefinderCo-Founder

Dec. 2016 - Mar. 2018Melbourne, AustraliaCarefinder is a socially infused marketplace, connecting people who are aged or have a disability with verified, in-home care and support services with the goal of helping our customers stay at home longer. Carefinder empowers you to choose the services you want, by a carer of your choice at a time that works for you through a seamless easy to use online platform.

NABDigital Product Manager - Business Banking Self-Service Capability

Mar. 2016 - Aug. 2017Melbourne, AustraliaAs digital product owner, I conceptualise and innovate new digital products to improve the customer experience Achievements - Product owner NAB QuickBiz – a fully online business loan application and credit decisioning application - Developed the concept and managed the development of a new small business lending digital experience including the roadmap for future iterations

NABDigital product owner - Digital sales

Sep. 2015 - Mar. 2016Melbourne, AustraliaSkills: Agile Methodologies · Product Development

SportsbetProduct Manager - Digital Optimisation

Aug. 2013 - Aug. 2015Melbourne, AustraliaResponsible for optimisation and personalisation across the key customer journeys to continuously improve the customers’ online experience from sales through to adoption

Department of State Development, Business and InnovationDigital Product Specialist

Jan. 2011 - Jul. 2013Melbourne, Australia Ongoing engagement with marketing and operations to continuously deliver greater outcomes for the customer and operations by: - Determining key campaign triggers - Identifying campaign effectiveness - Providing insight to drive event triggered marketing - Understanding and Analysing customer segments and behaviour - Customer experience mapping - Eloqua integration and Optimisation

Victoria PoliceResearch Analyst - Counter Terrorism

May. 2008 - Jan. 2011

Victoria PoliceStrategy Analyst

Jun. 2007 - May. 2008