With over 25 years of experience in customer service and contact centre leadership, I’ve built a career grounded in operational excellence, team empowerment, and delivering exceptional outcomes. I’ve led high-performing teams, driven cultural and performance transformations, and thrived in fast-paced, evolving environments.
After spending six rewarding years with Afterpay, I was impacted by a company-wide redundancy — a moment that became a turning point in my career. It gave me the space to reflect, reset, and ultimately launch my own online business aligned with my values of freedom, personal growth, and purpose.
Today, I’m an online entrepreneur, but I remain open to meaningful roles where I can bring my leadership, coaching mindset, and operational expertise to the table — especially in organisations that value people-first cultures and innovation.
Whether it’s mentoring teams, streamlining operations, or exploring new ways of working, I bring heart, strategy, and a deep commitment to creating impact.More...
I’m a strategist and hands-on creative, shaping messaging and content that connects brand, product, and customer experience. I turn ideas into actionable strategies, aligning them with long-term business goals. By collaborating across teams, I bring data-informed storytelling to life with words and content design, crafting a verbal identity that drives impact.
Here are a few examples of how I can help your team: I can build content calendars and bring them to life through execution, write targeted emails for subscribers and non-subscribers, create messaging frameworks and guidelines, and develop copy for 360 campaigns across site, email, OOH, app, and trade. I also pitch messaging approaches for comms that resonate with your audience, ensuring every piece aligns with your overall strategy.
I thrive at the intersection of big-picture thinking and execution. Let’s work together.More...
Michael Zarif
VP - Product Management@Moshtix/TicketMaster
Verified
Product Leader | Startup Advisor
As an experienced product leader, I work with companies from startups to large organizations on enhancing their product capability, and processes, and establishing product-led frameworks. With a decade of experience, I have successfully developed and led high-performing product teams, emphasising user experience across various industries. I excel in launching and scaling products, from early-stage startups to corporate giants, and possess a knack for building and expanding product teams locally and globally.More...