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Network Power<100 people
Roles
🗿66%
HR
🧨66%
Consulting
💬66%
Customer Service
Geos
🇦🇺33%
Australia
🇶🇦33%
Qatar
Work Background
Hamad Medical CorporationSenior Programme Manager | Corporate PMO Manager
Jan. 2013Doha, Qatar• Appointed as a Project Manager for corporate PMO and secured multiple promotions to become Strategic Delivery Office Manager; oversaw strategic planning and execution of high-impact initiatives. • Provide direction to steer a wide range of programmes / projects, encompassing healthcare improvement, IT infrastructure development, facilities building, new hospital commissioning, corporate communications, and engineering design creation. • Facilitate the leadership with informed decision-making by updating and reporting on project KPIs and key milestones. • Identify areas of improvement across major projects / programmes by producing and delivering data-driven reports. • Play a key role in tracking project progress and resolving issues with service chiefs, executive directors, and project leads. • Ensure compliance with plans, quality standards, regulations, and deliverables while implementing correct actions and revamping existing processes. 𝐌𝐚𝐣𝐨𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Established a corporate PMO with a scalable framework, enabling the management of 100+ projects simultaneously through effective stakeholder engagement. • Led the provisioning of health services for the FIFA World Cup across 150+ event sites by developing a first-of-its-kind medical command centre and overseeing staffing, equipment, workflows, and patient care from intake to discharge. • Reduced hiring time from 300 to 180 days by redesigning the recruitment process and optimising workflows and target models. • Contributed to the development of a 2024 - 2029 transformation strategy to ensure organisational competitiveness in preparation for the country's health insurance implementation. • Supported the commissioning of a hospital by coordinating requirements with IT team and facilitating equipment installation. • Optimised resource utilisation with clinical teams to increase patient capacity while managing outpatient improvement efforts.
NHSIM&T Project Manager
Jun. 2010 - Dec. 2012London, United Kingdom• Spearheaded full life-cycle management of information systems and technology service improvement projects to drive impactful outcomes for the Trust. • Engaged senior clinical and management stakeholders to track milestones / external deliverables and manage risks while developing strategies to mitigate timeline slippage and overspending. • Developed business cases in liaison with multi-departmental teams while employing Prince2 methodology to plan, test, and implement projects for enhanced efficiency. 𝐌𝐚𝐣𝐨𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Remodelled business processes for NHS Electronic Staff Record (ESR) adoption while mapping workflows, conducting gap analyses, and designing implementation plans to enhance data quality and eliminate manual processing. • Managed Electronic Document Management transition; oversaw requirements analysis and technology pilots and achieved a 50% reduction in paper use with high-quality, indexed digital archives. • Minimised physical footprint and lowered power and cooling costs by facilitating the migration from physical servers to VMware ESX infrastructure. • Oversaw the end-to-end development of Med-e-Cator, an automated pharmacy stock management system, to ensure seamless ordering of medications while driving interoperability with legacy systems through requirements analysis. • Streamlined claim processing, reduced payroll staffing by two full-time positions, and ensured adherence to approval structures while implementing DX.Expenses, an online expense claim system. • Drove three major integration projects to connect the Trust with local councils that enabled social care staff to securely access social care and Trust systems from a single PC via the NHS N3 network.
NHS Connecting for HealthDeployment Project Manager
May. 2008 - May. 2010Leeds, England, United Kingdom• Oversaw quality assurance for supplier-developed products to ensure seamless integration with NHS Spine infrastructure. • Contributed to the fully compliant launch of products to the live environment per governance standards while liaising with suppliers, release managers, and NHS stakeholders. • Resolved software defects impacting clinical safety and mitigated reputational risk in partnership with multidisciplinary teams. 𝐌𝐚𝐣𝐨𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Served as Lead Assurance Manager to implement and launch the first national Electronic Prescription Service at 10,000 NHS sites in collaboration with healthcare stakeholders. • Led the deployment of Lorenzo Regional Care across three major hospitals while coordinating continuity planning, executing a temporary paper-based system during downtime, and managing 24/7 data entry teams to ensure seamless record updates. • Managed the design and development of a web-based Work Package Management System for NHS primary care by enhancing defect / milestone tracking and work package management across multiple concurrent deployments.
HBOSSenior Business Analyst / Project Lead
Oct. 2002 - Apr. 2008Leeds, England, United Kingdom• Led a team of 10 members to manage call centre operations and resolve IT issues across the HBOS group. 𝐌𝐚𝐣𝐨𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: • Led a work stream for the Application Server Migrations project while coordinating with business units and suppliers to migrate 300 servers, supporting 60,000 users across the UK. • Oversaw planning and implementation of the 4-day conference and the Xmas parties for 2000+ people.
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