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Network Power100+ people
Roles
🧨46%
Consulting
🔥44%
Startup Founder
🧑💼44%
C-level Executive
Geos
🇺🇸25%
United States
🇬🇧9%
United Kingdom
🇿🇦7%
South Africa
Work Background
Talent ProspectingFounder
Mar. 2023Galway, County Galway, IrelandI work with companies to identify hidden gems in their organisations. My Positive Peer Recognition methodology uncovers top talents in teams; meaning brilliant individuals no longer need to be adept at 'selling themselves' to get the recognition they deserve. What's more, it creates a merit-based culture in companies where every employee is given an equal chance to shine, regardless of whether they are introverted or extroverted, what they look like, or where they come from.
WayfairManager
May. 2022 - Mar. 2023Remote• Managing a team of 17+ agents to achieve consistently outstanding performance in customer-centric metrics such as NPS and CSAT. • Collaborating with internal departments such as Training, Freight, Supplier, Talent, etc. on projects which seek to balance both customer and employee satisfaction. • Hiring i.e., hosting external and internal interviews to identify top talent. • Proven track record in launching new initiatives and training schemes to ensure every is given equal opportunity to perform at their best. • Using active listening skills and empathy to engage my team and ensure they are in the right headspace to succeed and achieve KPIs.
WayfairSpecialised Sales and Service Consultant
Nov. 2020 - May. 2022
WayfairSales And Service Consultant
Jan. 2020 - Oct. 2020Skills: Customer Retention
Stevens English TrainingBusiness English Trainer
May. 2015 - May. 2018Essen Area, Germany
Galway School of Boat BuildingBusiness Manager (Startup)
Jan. 2009 - Nov. 2015Hybrid
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