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Work Background
AppleSenior Program Manager / PMO Lead
Oct. 2020Cupertino, California, United States* Skills: Training · Project Portfolio Management · Project Management Office (PMO) · Project Governance · Knowledge Sharing · Escalation Process · Business Transformation · Resource Allocation · Software Development · Relationship Development · Communication · Written Communication · Staffing Plans · Public Trust
DellSenior Program Manager/ Consultant PMP
Aug. 2012 - Oct. 2020Austin, Texas Area* Strengthened competitive advantage and received highest IT award from CIO implementing company’s first electronic delivery/signature solution via DocuSign integrated with 5 internal applications. * Managed $12M budget and a cross-functional team of over 30 resources from 8 locations across the US and India. * Oversaw 10-15 project managers that led 35-50 global projects ranging from DC migrations, mergers & acquisitions, infrastructure, cyber-security, professional services, internal enterprise project as well as disaster recovery. Project budgets ranged from $1M-$75M. Program Management | Operations Management | Customer Experience | Productivity Improvement
* Led Global Resource planning: Supporting delivery teams on immediate and long - term planning, including launch of new sales incentive programs, resource planning and organization design. Managed delivery and sales teams in achieving revenue & margin goals: identify and present opportunities to AMERICAS leadership for increasing revenue and margin through analysis of key performance indicators of business; productivity, work-in-progress, services’ attach penetration, cycle time. * Program Management: Worked closely with cross-functional partners to drive projects in Americas & Globally with a view of revenue growth, meeting margin goals and enhancing customer experience. Oversaw 10-15 project managers globally dispersed with individual budgets ranging from $1M-$75M.
CitigroupInfrastructure Project Manager PMP
Dec. 2007 - Jul. 2012Austin, Texas* Responsible for monitoring and tracking all projects and deliverables for the Georgetown Data center; floor space utilization/management for multiple data centers and technology rooms totaling more than 120,000 sq ft of raised floor; * Daily coordination of new installs, decommissions, and redeployment activities. * Led 2 year Business Continuity Program overseeing $5M budget, establishing the infrastructure, and testing the backup processes for critical functions across 14 US sites. Negotiated 3rd party mobile recovery contract and performed business impact assessment reducing brand/financial risk exposure if a disaster occurred.
Chatsworth ProductsSenior Application Project Manager
Jun. 2005 - Nov. 2007Georgetown, Texas* Reduced maintenance costs and improved site’s functionality/usability managing project that merged 3 websites to provide a single portal to clients. Design of Custom CPI products and their applications. * Maintain and create AutoCAD & SolidWorks engineer drawings/ documents. * Assisted in product marketing research and identifying new trends & technology
* Successfully coordinated the completion of all projects. * Set deadlines, assigned appropriate resources, monitored and summarized progress of projects. * Prepared reports for upper management regarding status of projects. * A primary point of contact for developing innovative custom products and solutions to meet market needs. * Determined feasibility, manufacturability, pricing and lead-times for new products.
US ArmyIT Infrastructure Engineer
Jun. 1997 - Jul. 2002Ft. Drum NY; Ft. Sam Houston, TX* Directed Business Process Outsourcing (BPO) project leading a group of senior officers from 8 Military installations to create a plan that identified 100+ processes and 900 FTE’s to outsource. Plan was later implemented and had substantial cut in operational costs while maintaining high standards of quality. * Instructor in a classroom setting on the proper installation of LAN/ WAN configurations, Long range satellite communications, as well as hardware & software applications.
* Maintained Secret Security Clearance. Recipient of the following military awards: Army Achievement Medal, Good Conduct Medal, Meritorious Unit Commendation
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