Samanta Amaral

Service Delivery Manager @SSA Project management

Partnerships ManagerCRM manager🧨 ConsultingBusiness AnalystEngagement Manager✔️ ITCustomer Success ManagerProduct ConsultantProduct ManagerProject Manager

Professional Summary: Results-driven project manager with over 10 years of experience leading strategic projects in large multinational companies. Complemented by a postgraduate degree in Digital Marketing and an associate degree in Systems Analysis and Development, I possess certifications such as PSM I and PSPO I recognized by Scrum.Org and Organizational Change Management from the Human Change Management Institute. Additionally, I have a solid knowledge base in ITIL v3 and Lean Six Sigma. Known for my problem-solving skills and conflict-resolution abilities, I excel in mediating agreements with a balanced and common-sense approach, ensuring optimal team direction. My professional strengths lie in effective management and leadership, coupled with the ability to foster strong interpersonal relationships. I am adept at employing communication and negotiation techniques with clients, functional managers, executives, and staff to drive team performance. With excellent verbal fluency and presentation skills, I effortlessly engage with clients and effectively communicate in Portuguese, English, and Spanish. Furthermore, I bring a wealth of multicultural experience gained through working in diverse environments across the Americas, Asia, and Europe. Qualifications: • Proficient in navigating organizational transformations and providing support throughout project implementation. • Experienced in driving improved results by effectively managing projects across the organization. • Skilled in developing and managing financial plans, including the ability to analyze multiple scenarios and present comprehensive business plans. Well-versed in financial metrics such as ROI, TCO, EBITDA, NPV, and Income Statement analysis. • Strong communication and interpersonal skills, effective in handling conflicts of interest between stakeholders and C-level executives, utilizing negotiation skills to advocate for the company's best interests • Proven ability to manage vendor relationships and negotiate deliverables based on business n