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Network Power<100 people
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🧨50%
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🎥50%
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🔥25%
Startup Founder
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🇺🇸50%
United States
Work Background
WELLS FARGO HOME MTGQuality Assurance Analyst IV- Corporate Risk Division (remote)
Apr. 2013Greater Atlanta Area · RemotePerform onsite regulatory compliance audits for WFHM branches to determine operational/compliance risks. Evaluate alignment between consumer policies and line-of-business units by sourcing risks/controls and demonstrating profound judgment for issues/escalations via observations, review of loan files, and interviews. Detect systemic and procedural gaps across compliance, process adherence, WFHM policies, and operational facets while suggesting innovative policies, and monitoring strategies. Craft detailed risk committee materials, encompassing assessing program efficiency and devising customer-centric action plans. Direct all mortgage operations and compliance reviews by acting as lead compliance and regional support analyst. Orchestrate monthly meetings with senior management to analyze recent findings, discern trends, deliver feedback, and implement change management initiatives. Oversee compliance risk management functions and regulatory inspections by partnering with management/regulators. ● Commended for exhibiting exceptional time management, organization, budget/cost cognizance, community involvement, compliance awareness, and relationship management expertise.
● Ensured smooth/consistent operational excellence by investigating outcomes and providing recommendations to leadership at branch and regional levels.
● Promoted to quality assurance analyst position from loan admin manager and co-site leader for showcasing exemplary performance.
● Validated mitigation of severe risks for firm and protection of clients by training team on suitable procedures and customer regulations.
WELLS FARGO HOME MTGLoan Administrative Manager II: Co-Site Leader
Jan. 2013 - Apr. 2013Atlanta Metropolitan Area · On-siteManaged the overall operations of a loan production team to ensure foreclosures and/or bankruptcies were completed appropriately within company guidelines.
• Led 60+ loan administrators, and supervisors to ensure quality customer service was provided to internal/external customers.
• Hired, coached, developed, and supervised team members to meet or exceed business unit objectives.
• Reviewed, analyzed, and audited bankruptcy and foreclosure loan files for compliance accuracy through the Mortgage Servicing Platform (MSP) system.
• Evaluated lending and collection procedures to make recommendations for changes to budgets, procedures, and resources to ensure a quality control process that met business objectives.
• Promoted twice from Loan Administrative Manager to Co-Site Leader in February 2013 and again in April 2013 to Quality Assurance Analyst IV.
PNCBanking Supervisor II
Mar. 2012 - Jan. 2013Tucker, GARBC sold to PNC as of March 2012.
RBC BankSenior Service Manager
May. 2006 - Mar. 2012Tucker, GADelivered optimal suggestions for optimizing processes, operating systems, budgets, and financial control functions by assessing and auditing financial reporting systems, accounting practices, and lending procedures. Executed quarterly audits for banking centers while meeting passing rates within company's stringent guidelines of 92%-100%. Conducted hiring of staff and provided top-tier leadership to improve service standards. Validated timely achievement of project deadlines by leveraging Work In Progress Report.
● Ensured smooth flow of operations by supervising team of eight direct reports. ● Mitigated risks and avoided operational loss by formulating and employing robust processes.
● Headed all front-end banking operations and lending controls by acting as regional information consultant.
● Bestowed with various RBC Performance Awards for “Making a Difference” in compliance excellence and risk mitigations, leading to enhanced operational efficiency. ● Achieved budget performance excellence with loss reports consistently reflecting results under budget, such as 109% in 2008, 102% in 2009, 100% in 2010, and 112% in 2011.
Washington Mutual BankAssistant Branch Manager III
Mar. 2004 - May. 2006Managed sales, operations, lending, and personnel administration for the financial center.
• Originated, audited, processed, and closed consumer and mortgage loans on a daily basis while reviewing loans for compliance.
• Reviewed and analyzed credit applications to determine credit worthiness, loan amounts and financing options.
• Identified credit risk by analyzing tax returns and financial statements to determine cash flow.
• Promoted from Senior Relationship Banker in March 2002 to Operations Supervisor until March 2004 and Assistant Branch Manager III until May 2006.
Washington Mutual BankOperations Supervisor
Mar. 2002 - Mar. 2004
Washington Mutual BankSenior Banker
Sep. 2001 - Mar. 2002
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