WealthEngineClient Services Specialist
Jan. 2010 - Mar. 2012Bethesda, Maryland• Supervised a team of client service associates.
• Managed account base of 3,700 + clients.
• Managed clients such as nonprofits, hospitals, institutions of higher education, political campaigns, advocacy groups, luxury organizations and financial services firms.
• Trained clients on effectively identifying individuals net worth, income, lifestyle and affinities.
• Managed clients with fundraising efforts and assisted marketing and business development professionals on creating strategies to extend their reach and build their prospect pipeline.
• Managed product on-boarding process, implementation and service initiation.
• Conducted in-person and webinar trainings.
• Monitored client usage to promote and encourage contract renewals.
• Identified possible up-sell opportunities.
• Identified client trends and effectively communicated with product development team to improve product offerings.
• Contributed to special projects such as client surveys and updated website knowledge base.