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Work Background
Regional Coordinator Manager
JTI (Japan Tobacco International)Regional Coordinator Manager
Dec. 2023
Network Engineer
West CorporationNetwork Engineer
Dec. 2020 - Aug. 2023
Telecommunications Analyst
West CorporationTelecommunications Analyst
Nov. 2014 - Jul. 2019
Telecommunications Engineer
TeleTechTelecommunications Engineer
Apr. 2014 - Nov. 2014Mandaluyong, Metro Manila
Affiliate Engineer - Network Operations
Verizon BusinessAffiliate Engineer - Network Operations
Aug. 2012 - Apr. 2014Alabang• Part of incident/operations team support for Morgan Stanley account • Handles Level 1 and Level 2 Voice related problems and issues. • ITIL inclined management of tickets/issues of client • Handles single user impacting and branch wide issues. • Administration and troubleshooting of Avaya Media Servers and Media Gateways. • Serves as the primary engineering interface to the customer. • Handles RMA () • Coordinate with different carrier and service providers for issues and implementations. Affiliate Engineer (NOC) November 2013 - Present • Part of network operations team supporting Morgan Stanley • Handles L1 network problems (Cisco routers/switches/WAE, Juniper, F5) • Processes RMA (Cisco, Juniper, F5, Blade Network Technology, Avocent) • Regularly coordinates with international service providers for RFOs, testings, dispatches
Network Engineer
HP Enterprise ServicesNetwork Engineer
Feb. 2012 - Jul. 2012Pioneer Street, Mandaluyong City
Network Engineer
Maxicare Healthcare CorporationNetwork Engineer
Apr. 2009 - Jan. 2012Salcedo Street, Makati CityManaged network infrastructure of Maxicare including branches - (Cisco Routers and Switches, Juniper Firewall) Handled PABX System of Maxicare Call Center - (Avaya S8300, G450, Verint Call Recording System, Teleaudit) - (Asterisk, ViciDial)
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