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Network Power<100 people
Roles
👍100%
Sales & BizDev
🗿100%
HR
Geos
🇳🇱100%
Netherlands
Work Background
MCE North America Director
ExperianMCE North America Director
Nov. 2021Allen, Texas, United States
Director of Call Center Services
The CMI Group, Inc.Director of Call Center Services
Jun. 2017 - Nov. 2021Dallas, Texas
Site Director
TeleTechSite Director
Jan. 2015 - Jun. 2017Mcallen, Texas
Site Director
TeleTechSite Director
Jan. 2015 - Jun. 2017
Service Delivery Director
TeleTechService Delivery Director
Feb. 2013 - Dec. 2014Guadalajara, Jalisco, Mexico
Sr. Service Delivery Manager
TeleTechSr. Service Delivery Manager
May. 2012 - Feb. 2013
Service Delivery Manager
TeleTechService Delivery Manager
Apr. 2009 - May. 2012Guadalajara Area, Mexico
Service Delivery Team Lead
TeleTechService Delivery Team Lead
Aug. 2008 - May. 2009Guadalajara Area, Mexico
QA Specialist
TeleTechQA Specialist
Sep. 2007 - Oct. 2008Guadalajara Area, MexicoQA evaluations, Scorecard development, Daily reports and analysis
Freelance Business Manager
Quality Perfection FSFreelance Business Manager
Jan. 2006 - Dec. 2007Business manager implementing Quality controls and 5’s. External reports to Client with project benefits analysis Developed Action plans that increased profits 20% Developed Performance improvement Plans. Implemented JIT program. Developing a system for quotes and cost of quality processes. Reduced 40% of customer issues with rework processes Six sigma controls and processes implementation Responsible for budget, invoices, quotes and negotiation service contracts for customers
Quality Manager
TTNAQuality Manager
Jan. 2005 - Dec. 2006Implementing Quality Area Reduced scrap 40% with rework processes Quality control processes Implemented Warehouse inventory procedures implemented. Documented procedures according with ISO Standards Improving customer satisfaction by reaching the goals established in internal audits Implementing incoming inspection with AQL sample procedures Developing Customer Action Reports processes to suppliers Implementation of 5’s, Six Sigma Quality control processes reducing errors by 20% Negotiation in below requirement shipments and rework rates

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