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Work Background
Tampa Bay BuccaneersEvent Operations Krewe
Jul. 2024Tampa Bay, FL • Support the planning, coordination, and execution of events at Raymond James Stadium, ensuring smooth operations and a premier guest experience.
• Collaborate with various departments to meet operational objectives for events, including NFL games, concerts, and community activities.
• Maintain event-day readiness by managing setup, breakdown, and on-site logistics while addressing any real-time challenges efficiently.
• Uphold the Buccaneers' commitment to excellence and customer satisfaction through strong communication and problem-solving skills.
• Develop and maintain strong relationships with vendors, contractors, and team members to promote seamless event operations.
• Stay up-to-date on industry trends and innovations to enhance operational effectiveness and fan engagement.
Concert HealthSenior Talent Partner
Jul. 2022 - Sep. 2022Tampa, Florida, United States• Served as a visionary leader of a complex audit of current and open positions, ensuring accurate documentation and compliance with organizational and governing policies and procedures
• Collected and analyzed data on remote workers, including their locations, responsibilities, salary, and work arrangements, to inform future talent management strategies and enhance workforce planning and management
• Implemented a comprehensive system for tracking the licenses of social workers and therapists, ensuring timely renewals and compliance with regulatory requirements
• Successfully collaborated with department leads from various functional areas to gather, consolidate, and streamline information and workflows across teams through effective cross-functional collaboration
• Developed and deployed a broad range of creative and proactive sourcing methodologies to create a robust pipeline of qualified candidates, ensuring a high-touch candidate experience
Herzing UniversityAssistant Director Of Admissions
Mar. 2021 - Jul. 2022Central Team • Led the successful establishment of a central admissions team, actively contributing to the formulation of admissions department strategy and planning, and skillfully translating strategic initiatives into actionable tactics
• Spearheaded the training, development, and coordination of team advisors, equipping them with essential skills and knowledge to excel in their roles, promote DEI initiatives, and serve non-traditional students
• Coordinated and represented Herzing University at college fairs, open houses, and other recruitment events, serving as a brand ambassador to increase the institution’s visibility and attract prospective students
• Championed the creation of a central admissions team to streamline enrollment processes and enhance communication with prospective students, resulting in increased enrollment numbers and improved online presence
• Leveraged Salesforce and data-driven approaches to track and analyze key performance metrics, achieving a 70% start rate for enrolled students, significantly contributing to the institution's growth and success
• Demonstrated a commitment to excellence in service by engaging in live listening sessions of phone calls, providing valuable feedback to advisors, and fostering a culture of continuous improvement in customer support
• Collaborated closely with admissions leadership and teams to streamline processes and optimize recruitment efforts, contributing to a consistent and seamless experience for prospective students across all campuses
• Demonstrated flexibility and adaptability by traveling extensively among 10 campuses to meet with potential students, providing personalized guidance and support to facilitate informed enrollment decisions
Herzing UniversityCentral Admissions Specialist
Mar. 2019 - Mar. 2021
Stratosphere QualityAccount Manager
Sep. 2013 - Jun. 2014Milwaukee, WI• Proactively identified and implemented services to optimize supply chains, address employment gaps, and provide comprehensive full-cycle account management services to drive business growth and client satisfaction
• Proactively stayed informed about the quality and inspection business, delivering precise forecasts through comprehensive reporting to senior management
• Acted as a liaison between the operations team and customers, offering innovative solutions that aligned with customer requirements and contributed to overall customer satisfaction
• Successfully expanded portfolio opportunities by proactively engaging in new business development activities within the assigned territory, nurturing productive relationships, and influencing buy-in at all levels
• Skillfully compiled data and generated sales reports for both internal management and external customers, enhancing decision-making processes
Herzing UniversityDirector of Admissions
Apr. 2011 - Sep. 2013Kenosha Campus• Spearheaded strategic decision-making by conducting thorough market research and closely monitoring local enrollment trends, resulting in data-driven program recommendations that aligned with marketplace demands • Led, motivated, and energized a team of six members, fostering a culture of continuous improvement and professional development, resulting in enhanced enrollment skills and sustained campus growth
• Successfully designed and implemented a comprehensive high school program, strategically integrating it across Racine and Kenosha counties, resulting in expanded outreach and increased enrollment for the college
• Provided superior customer service to prospective students, guiding them through the application and enrollment process while serving as an ongoing mentor and liaison • Conducted comprehensive interviews with prospective students both in person and through virtual platforms, ensuring a thorough understanding of their educational goals, interests, and fit with the institution
• Utilized exceptional communication and interpersonal skills to establish rapport with diverse individuals, fostering a welcoming and inclusive environment during the interview process
• Recognized with the 2011 Most Improved Efficiency Award for outstanding contributions and achievements in optimizing operational efficiency at the Kenosha Campus as Director of Admissions
• Exhibited expertise in event planning and execution, surpassing objectives and achieving 97% goal attainment through the successful conceptualization and implementation of an open house event at the Kenosha Campus
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