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Work Background
Wells FargoLead Independent Testing Officer - Finacial Crime Risk Management
Oct. 2022 - Sep. 2023In my most recent role at Wells Fargo, I oversaw inline quality control processes, reducing review completion time from one week to three business days. I served as a primary contact for staffing, drafting job descriptions, interviewing candidates, and facilitating onboarding. I spearheaded the creation of tools for tracking resource allocation across assigned regions for efficient utilization in reviews to meet deadlines. In addition to this, I managed oversight and escalation of emerging risks to enhance the risks culture at a prominent financial institution. I have developed and maintained critical reports for executive leadership to satisfy regulatory demands. Also, I established an internal database and reporting tracker, streamlining the response process to regulatory inquiries. Accomplishments I'm proud of: • Redesigned reporting packages for increased impact and ease of completion to improve communication efficiency.
• Developed resource tracker to optimize deployment of US-based and international employees.
• Streamlined QC request process and provided expert consultation to QC team, leading to fewer quality assurance findings.
• Mentored three interns, directing their work to ensure timely completion of assignments.
• Reduced learning curve and enhanced testing processes as a subject matter expert in new technologies
Wells FargoSenior Independent Testing Specialist, Planning & Operations - Workforce Planning & Reporting
Oct. 2019 - Oct. 2022In this role, I acted as the subject matter expert for the hiring process, maintaining staffing trackers and overseeing submissions of new position requests. I commanded enhancements to job aids, templates, communication plans, and reporting packages, resulting in more efficient hiring manager experiences. Moreover, I administered business support within centralized Workforce Planning & Reporting team, ensuring accuracy in Recruiting Tracking System updates and Workday inputs. I streamlined the hiring process by coordinating new position requests and communications between business support teams and hiring managers. I have provided reporting packages for executive teams to monitor hiring needs. Major Achievements: • Promoted from Enterprise Testing Senior Associate to Senior Independent Testing Specialist through demonstration of remarkable leadership skills and performance efforts.
• Uncovered and executed process improvements in procedural documentation and RTS application updates.
• Reconciled recruiting reports with internal trackers, delivering consistent and accurate data to business support managers.
• Supported leadership with ad-hoc requests, including compensation review and title promotion submissions.
Wells FargoEnterprise Testing Senior Associate, Enterprise Function Testing & Validation Governance & Oversight
Oct. 2018 - Sep. 2019In this tenure, I established a consistent communication cadence to disseminate updates on complex operating procedures and best practices across various business lines. I led governance and oversight of Testing & Validation team, ensuring adherence to Quality Control procedures and training. I have prepared training and awareness presentations to instill understanding of quality requirements and procedures. Selected Contributions: • Analyzed QA/QC trending data to identify coaching opportunities, fostering increased proficiency in QC execution.
• Influenced process design and program strategy, providing resolutions that aligned with organizational goals.
• Functioned as a key influencer in process and strategy discussions in line with established business objectives.
• Led change management directives, contributing to the refinement of templates, desktop procedures, and process maps for improved clarity and utilization.
Wells FargoOperational Risk Consultant 4, Enterprise Information Technology Control Review Testing
Jul. 2017 - Aug. 2018In this tenure, I established a systematic change control process to align test teams and risk partners with requirements. I implemented communication protocols to keep stakeholders informed, facilitating clear and consistent messaging. Moreover, I performed policy analysis to assess impact of business and system changes on operational controls. I created and maintained governance materials to execute control testing, while guaranteeing operational accuracy and soundness. I evaluated internal standards, procedures, and guides in compliance with regulatory changes. Selected Contributions: • Established change control process that enhanced clarity and effectiveness in executing test plans.
• Uphold communication standards to inform changes to stakeholders, improving organizational transparency.
• Analyzed and updated internal procedures, resulting in improved adherence to evolving regulatory requirements.
Bank of AmericaVP - Sr Business Control Specialist, Shared Service Operations Technology Risk Governance
Aug. 2012 - Jun. 2017In this role, I increased risk mitigation and control validation through diligent data governance, supporting business lines in process and procedure reviews. Also, I directed risk governance routines within the Consumer Bank, ensuring robust process oversight and development. Key Accomplishments: ● Mitigated risks, evaluated control efficacy, and compiled documentation for senior leadership review in close collaboration with Business Technology Groups (BTG).
● Enhanced audit preparedness by documenting risk exceptions, facilitating audit assessments, and spearheading remedial actions.
● Supported applications in safeguarding sensitive data by monitoring annual requirements and developing remediation plans, including providing business justifications for areas of non-compliance.
● Fostered culture of risk awareness and accountability across business units, optimizing bank's risk posture.
Bank of AmericaAssistant Vice President - Business Support Lead, Technology and Risk Control Management
Jun. 2009 - Jul. 2012In this role, I directed risk governance routines within the Consumer Bank, ensuring robust process oversight and development. I increased risk mitigation and control validation through diligent data governance, supporting business lines in process and procedure reviews. Selected Contributions: • Mitigated risks, evaluated control efficacy, and compiled documentation for senior leadership review in close collaboration with Business Technology Groups (BTG).
• Enhanced audit preparedness by documenting risk exceptions, facilitating audit assessments, and spearheading remedial actions.
• Supported applications in safeguarding sensitive data by monitoring annual requirements and developing remediation plans, including providing business justifications for areas of non-compliance.
• Fostered culture of risk awareness and accountability across business units, optimizing bank's risk posture. Additional experience as Officer, Bank of America, Remote
Operation Analyst, Consumer and Small Business Banking Technology & Operations Customer Experience, Bank of America, Remote
Analyst / Administrative Assistant, Global Human Resources, Bank of America, Remote
Bank of AmericaOperations Analyst - Small Business Banking Technology & Operations Customer Experience
May. 2007 - May. 2009Contributed to the design, development and execution of processes and projects related to Customer Experience and Problem Handling. • Managed the redesign of the Walk-a-Mile Associate Education Program resulting in enhanced associate experience and increased participation. • Collaborated with Customer Experience Ambassadors and Business Support Teams in successfully obtaining executive support resulting in the achievement of quarterly objectives. • Enhanced the customer experience by identifying immediate growth opportunities for associates and well as internal processes and procedures. • Created standardized reporting packages for monthly metric reporting used across multiple organizations. • Coordinated the World Class Customer Experience Award, Customer Treatment Playbook, Know Care Act Report Card, Action for Customers Today (ACT News), and line of business Customer Experience Recognition as the Customer Experience Team Lead. • Recognized for managing and mentoring 2007 summer interns.
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