Requests
9
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Century BreezeFounder
Feb. 2023
Institute of Strategic PrinciplesFractional COO
Feb. 2022 - Feb. 2024● Manage all B2B projects including quotes, scheduling, vendor management, account management, outreach, abbreviated curriculum creation, and seminar style events
● Perform administrative tasks as needed by utilizing multiple computer software systems, ensure student information is stored with confidentiality and 100% accuracy
● Design and implement new outreach procedures to increase B2B and B2C close rate by 43%
● Led the opening of 2 sister school franchises and support daily operations of 8 locations
● Increased customer retention rate by 42% during down season
● Facilitate leads and follow-up with 25 potential new members per day, contribute to company marketing strategies and execute plans while delivering high quality service during all interactions
Vail ResortsAssistant Property Manager
Feb. 2020 - Jan. 2022Keystone, Colorado, United States• Managed daily operations for 6 mixed-use buildings while supervising 12 full- and part-time employees • Completed monthly financial reports for 6 different HOAS, prepare operating expenses, taxes, budgets, forecasts, invoices, and other documents as needed in a timely manner
• Successfully coordinated multiple renovation and property update projects simultaneously
• Improved work order management by executing new processes for invoicing and order entry, resulting in more accurate monthly budgets and forecasting for repairs, renovations, and general maintenance
The White HouseBusiness Operations Manager
Jan. 2019 - Feb. 2020Arugam Bay, Sri Lanka• Coordinated all marketing efforts to stay above 80% capacity
• Managed all cash handling activities
• Coordinated bi weekly social events to bring in more customers to waitlist and revenue for the rental shop
• Met with owner monthly to establish revenue goals for the housing and rental areas of the business and reported on them weekly to the owner and investors
• Organized tastings and tours where guest could enjoy local rum and delicacies
RastaclatSales Operations Coordinator
May. 2017 - Dec. 2017Long Beach, California, United States• Coordinated sales operations projects and customer follow up with 6 domestic and international sales reps
• Upheld compliance at all times while engaging with 90 accounts per week • Decreased average order turnaround time from 7 to 3 days by implementing systems for increasing shipping efficiency
• Ensured all international shipments complied with customs regulations 100% of the time • Managed Key accounts (orders over 50k) order entry, compliance, and fulfillment
• Processed returns, coordinated shipping, receiving, and ticketing in multiple CRM software applications
• Maintained security and accuracy of all customer files
• Solved a daily average of 40+ customer complaints via email and phone from outside buyers and customers • Created weekly sales reports and monthly goal reports for use by Sales, Operations, and Warehouse teams
Sports Chalet Outlet StoreAssistant Customer Service Operations Manager
Feb. 2011 - Apr. 2016Torrance, California, United States• Coordinated team meetings to create and plan weekly goals
• Took inventory and implemented new inventory system reducing waste by 14%, improving average profit margin by 12%, and reducing backstock by 60%
• Conducted training for incoming staff, managed schedules
• Reduced employee theft by 9k a month
• Remerchandised four departments leading to higher sales and less back stock
• Seven time M.V.P. (Highest combined sales and customer service rating)
• Created orientation guide and led group interviews
• Managed 15-50 employees based on season
• Guided 12 employees to promotions within a 12 month period
• In charge of entire recruiting process from hiring to training. (including job fair set up, interviews etc)
Intch is a Professional Networking App for the Future of WorkSee more people like Antonio on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500665 people
17
Executive Creative Director / Art Director / Founder @ Those Guys Are Great, Inc
18
Technologist, Project/Program Manager
21
Education Consultant
85362 people
15
Chief Marketing Officer @ Kahana
15
Talent Acquisition Leader and Career Coach @ PopCandi
16
Attorney and Business Consultant