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Work Background
HCL TechnologiesTechnical Support Specialist
Mar. 2019 - Jun. 2021United StatesTechnical support for National Banking Company USAA, that involved direct contact with employees and other contractors working inside of an office space, remotely from home, and field operations.
Volt Technical ResourcesTechnical Support Specialist - Apple Computer
Feb. 2019 - Jun. 2019United StatesVolt – Apple Computer – My most previous employment included a company called Volt, that hire me under contract for Apple Computer to perform Tech Support for their Mobile devices including iPhones, iPads, and the accessories they use like Airpods. Mostly incoming technical support but also included callbacks for additional assistance and guidance to resolve issues with customer devices that were not working.
RevanaGoogle My Business Support
Apr. 2014 - Jul. 2014Tempe, ArizonaI was hired by Revana through a company called Teletech for a Position as a Customer Service Rep for “Google My Business”, Listings that show up on the Map when people search for the locations. Tasks included troubleshooting technical problems when the listing were not showing, and also verifying the locations of Businesses before they can be listed on the Google Map. The Training for this position was about 4 weeks, and then included 2 weeks of Coaching and Support.
AccentureTechnical Support
Feb. 2014 - Apr. 20176415 Babcock Rd #100 San Antonio, TX 78249Contract assignment for Technical Support. Incoming calls form offshore rigs requesting technical assistance with diagnostic software for Oil Drills.
Asurion InsuranceMobile Technician
Sep. 2013 - Mar. 2014Tempe, Arizona AreaWorked with Asurion as a Customer service Technician for Premier Support of issues with Mobile Device problems that customers have with new and existing devices. As part of their insurance plan, my task was to assist with the setup and operation of their mobile devices. If the customer already has a device that’s causing problems, my job was to assist with resolving the issues to prevent having an insurance claim filed.
UnetaInformation Manager
Jan. 2004 - Dec. 2007Information Manager
Activemode NetworkProgrammer
Apr. 1998What Does Activemode Do ? Mobile working is a non-conventional method of doing business. Standard work involves interaction with other employees and occasional reports and interaction with Management. Because there's no Management involved, it's important to know that the employee is actually managing themselves.
United States Marine CorpsMarine Security Guard
Feb. 1982 - Apr. 1984Quantico, VaTrained as a Marine Security Guard and assigned to the State Department, for short assignments.
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