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Work Background
IBMCustomer Success Manager at IBM
Jun. 2021Atlanta, Georgia, United States Working with IBM Customers across AI Applications driving product deployment and adoption.These include: Maximo, TRIRIGA, Engineering Lifecycle Management, Weather Business Solutions, Sterling Supply Chain and Order Management & B2B Collaboration.
IFS North AmericaBusiness Consultant
Jan. 2017 - Oct. 2020Atlanta, Georgia, United StatesSecure successful implementations of IFS Field Service Management by providing services
Develop business related knowledge to be able to understand and solve customer requirements
Activities related to building and coordinating with other Business Consultants within the organization These activities include, but are not limited to:
Provide training and mentoring to other Business Consultants.
Work with the Customer Director to identify needs for application training and development and be responsible for coordinating and implementing those programs.
Work closely with other Business Consultants to ensure complete solutions are provided to customers and are the best fit in all areas
Take an active part in building a strong team
Understand the importance of and pursue a high degree of customer service
GE Power & WaterIT Project Manager
Jun. 2010 - Jan. 2017Greater Atlanta AreaResponsible for the development and implementation of large software projects supporting Field Engineers globally, financial management for the Field Services IT team, and management of Plant Asset applications & IT Infrastructure.
CTS, Inc.Senior Consultant
Jan. 2009 - Jun. 2010Greater Atlanta AreaImplemented of an Enterprise Asset Management system
AccentureConsultant
Jan. 2008 - Jan. 2009Charlotte, North Carolina AreaImplemented an Enterprise Asset Management system
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