matthew chapman

Operations Director @Hazleton Area School District

Business Development ManagerMarketingCall Center SupervisorCall Center TrainerCustomer ServiceCustomer Success ManagerService Quality ManagerHR Business PartnerAssistantData EntryEngagement ManagerProject CoordinatorPartnerCall CenterPartnerships ManagerExecutive CoachITHRConsultingProject ManagerTraining&Development SpecialistBusiness AnalystData ScientistBI Analyst

SKILLS Six Sigma Green Belt Certified People Management and Stakeholder Management Solutioning and Strategy Expert Customer Relationship Management Business Process Streamlining and Improvement Speed to Execute Resource and budget planning Project Management Excel and PPT certified Guru SAP, Salesforce, CRM expert Leadership Development Platform migration specialist Lean Resource planning/hiring attrition analysis Dynamic leader with a proven track record at Genpact, excelling in corporate strategy and operations management. Spearheaded innovative learning and development programs, impacting employees globally, and managing teams to exceed SLAs through strategic process improvements. Expert in stakeholder management, project management, people leadership, Microsoft applications and business process streamlining. Advanced proficiency in transition management, resource planning, SOL ID's and and various software platforms. WORK HISTORY 8/2024 - current. Operations Director at the Hazleton Area School District supporting the Superintendent directly on Project Management, Business Development and strategy/solutioning. SENIOR MANAGER/DIRECTOR OF CORPORATE 04/2022 to 08/2024 STRATEGY Genpact | US Remote Responsible for corporate strategy and business development as it relates to DEI and leadership growth in the United States, Latin America, Canada, South Africa and the United Kingdom. The total employee headcount across these regions totaled 20,000. Design, develop and implement innovative strategies, programs and initiatives with proven impact; Integrate these strategies into all aligned business functions and verticals and processes by partnering with people leaders across the globe. Leverage data and metrics to measure and report out progress to Senior Leadership. Provide Senior management and operational support around budget planning, and contract management. Develop new and manage preexisting external partnerships with organizations on research, recruiting, insight, best practi

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