Marvellous Ncube - Head of Operations/COO, absolutedogs & AOK9

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Network Power<100 people

Roles

💸100%

Marketing

📝100%

Influencer or Blogger

👍100%

Sales & BizDev

Geos

🇬🇧100%

United Kingdom

Work Background

AOK9 and absoluteDogsCOO

Dec. 2023United Kingdom, CambridgeCurrently working as the head of operations for both AOK9 and absoluteDogs brands, leading a global teams.

Digital Echoes Sr Project Manager

Feb. 2022 - Dec. 2023United Kingdom, CambridgeClient: Genesis Legal Consult Led the development of an AI advisory chatbot that predicts case outcomes, leveraging historic data and AI algorithms. The solution resulted in an 80% reduction in response time for legal inquiries and is projected to save the Law Firm 25% on human capital expenditure. Orchestrated all project activities, from planning to execution, using JIRA for project tracking and coordination. Utilised Agile methodologies to ensure adaptive and efficient project progress. Employed scrum methodology to direct, guide, and motivate the project team. Applied business case and risk management processes (RACI) to ensure project alignment and minimise risks. Collaborated closely with appointed project assurance representatives, maintaining project integrity and direction. Effectively liaised with product owners and agile scrum teams to define and translate user requirements into actionable JIRA user stories. Owned product and sprint backlog items, playing a pivotal role in sprint planning and demonstrations. Assisted in the refinement of epics into user stories with clearly defined acceptance criteria. Facilitated key Agile events including daily scrums, show and tell sessions, retrospectives, and sprint planning meetings. Directed the end-to-end requirement process, fostering transparency and collaboration. Conducted backlog refinement with product owners, facilitated story point estimations, test estimations, and story mapping sessions. Applied SQL queries for data analysis, ensuring logic and data requirements were met before loading data into the Eclipse database.

Digital Echoes Digital Project Manager

Feb. 2022 - Sep. 2022remoteClient: REGUS Led the comprehensive digital transformation of the organisation's supplies ordering software system (LYRECO). Resulted in a streamlined system that monitors companywide spending on supplies, forecast budgeting, and achieved a 20% reduction in supply costs enhancing cross-departmental efficiency. Developed and implemented robust operational capability project delivery plans, identifying dependencies, interfaces, and delivery activities. Ensured alignment between cost breakdown structure and work breakdown structure on the project delivery plan. Analysed, assessed, and restructured the project risk, issues, and opportunities register, contributing to effective project uncertainty management. Established regular communication with UK and international stakeholders to ensure timely product and service design, development, and delivery. Led a specialised team of engineers, software testers, and lead personnel within a technical team environment. ACHIEVEMENTS Successfully managed and completed the office supply/budgeting project within scope, resulting in a 20% cost reduction and enhanced departmental efficiency. Spearheaded the development of an automated system for the legal team, reducing turnaround time for document research from 5 working days to 1, significantly improving client satisfaction. Led an office relocation project that boosted employee productivity by 10% through enhanced workspace design and functionality. Collaborated closely with business stakeholders, DevOps, product teams, solutions architects, UX/UI designers, external developers (JAVA, Angular, Oracle), and vendors in an Agile environment. Delivered solutions that aligned with client needs and fostered efficient project execution. Led the redevelopment of internal tracking systems used by 150 employees, overseeing the introduction of 15+ new features. This resulted in a 25% reduction in save/load times and an 18% decrease in operation time, significantly enhancing system efficiency.

Guion Consultancy LtdSenior Information Technology Project Manager

Feb. 2020 - Feb. 2022Cambridge, England, United Kingdom · HybridCollaborated as a Scrum Master with product owners to craft clear and concise product backlog items. Ensured alignment between product backlog and requirements for various projects. Coordinated workshops, interviews, focus groups, and observations, engaging both internal and external stakeholders to gather comprehensive insights for project enhancement. Managed aspects of Agile processes, including backlog refinement, backlog management, sprint planning, and retrospective sessions. Served as a primary liaison between Business Analysts, Product Owners, Research and Development, and IT teams. Proactively anticipated and communicated risks and issues to management, providing creative solutions to ensure project success. Evaluated project outcomes retrospectively, extracting lessons learned to continuously enhance project management practices. Designed and executed a training and peer-mentoring program for a cohort of 25 analysts in 2021, facilitating skill development and knowledge sharing. ACHIEVEMENTS Led the development of the "JobJar" app, available on Google Play and the Apple App Store, facilitating seamless connections between recruiters and graduates. The app's innovative UX/UI design contributed to its competitive edge and steady increase in user adoption. Reduced project costs by 15% by implementing more efficient processes and procedures, optimising resource utilisation and project timelines. Executed and optimised a digital marketing campaign on Google AdWords, resulting in a notable 32% increase in ROI. Significantly reduced onboarding time for new hires by 50%, enhancing their integration and productivity within the company. Spearheaded the evaluation and selection of new CRM systems, leading a cross-functional team comprising technology, Business Development, and Management. The successful implementation of the CRM system accelerated revenue growth by 20% within a single year.

SILVERIS LTD POJECT MANAGER

Feb. 2017 - Feb. 2020London, England, United Kingdom · RemoteManaged software interactions and full project lifecycles, collaborating closely with internal resources and third-party vendors to ensure flawless execution of multiple projects. Ensured timely delivery, adherence to scope, and budget compliance for all projects, implementing effective project management methodologies and practices. Led the development of custom management software tailored for real estate companies, resulting in increased operational efficiency, cost savings, and enhanced customer service. This included automating 40% of the rental process, streamlining workflows. Demonstrated adaptability and strong leadership in managing changes to project scope, schedule, and costs, utilising appropriate verification techniques to ensure successful outcomes. Maintained a comprehensive suite of project documents, including daily logs, stakeholder registers, and weekly status reports. Regularly escalated key information to management and stakeholders. Monitored project performance, analysing short and long-term goal achievement, with a focus on improving user engagement and enhancing user experience. Acted as the client-facing liaison during project deployment, providing technical support, addressing inquiries, and troubleshooting issues to ensure a smooth transition to the new system. Scrum Master Role: Assumed the role of Scrum Master for software projects developed within a DevOps/Agile environment. Worked closely with the product owner to ensure clarity in arranging the product backlog for maximum value delivery. Facilitated Scrum events such as backlog refinements, sprint planning, and retrospectives to drive efficiency and collaboration. Chaired daily stand-ups, identifying and addressing project impediments to enhance team productivity. Fostered high-value product creation by conducting regular reviews, promoting process transparency, and resolving conflicts as needed.

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