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Work Background
KyndrylManager of Customer Master data execution team
Jul. 2022Bratislava, SlovakiaShare information, assign tasks, and link employees to ensure alignment with market performance and local organizational goals.
Simplify complex objectives and align priorities with the strategic direction of the company.
Collaborate with the IT architecture team on project/account and individual development needs.
Hold accountability for various business results, including client satisfaction, productivity, financial metrics, and other key performance indicators.
Lead or actively participate in organizational planning, providing guidance and support to ensure the achievement of business objectives.
Sustain team performance, enforcing accountability for results, and fostering a culture that recognizes contributions by individuals and teams.
Lead by example in all activities, supporting, inspiring, and encouraging employees to innovate and empowering them by removing blockers.
Support all employees in their professional development, analyzing and interpreting new situations to tailor development plans accordingly.
As a People Manager, exercise considerable latitude in responsibilities to define and determine processes, priorities, and resource allocation, following general business unit, country, or regional directives. Skills:
Possess professional knowledge related to the business unit and its processes.
Effectively utilize group dynamics, define approaches, and set goals.
Recognize complex problems related to functional objectives, analyze situations, implement solutions, and develop procedures or processes. Display creativity and judgment.
Provide operational guidance, lead professional work teams, conduct special projects, and directly influence individuals outside the department or function. Sometimes, navigate situations where no precedent exists.
Regularly participate in overall functional program planning, with activities subject to business measurements impacting customer satisfaction and project costs or expenses.
SYNCREONProduction Supervisor JLR
Feb. 2020 - Jun. 2022Nitra
METAS s.r.o.Production Manager
Mar. 2018 - Feb. 2020Slovak Republic
ON SemiconductorSupply Chain Specialist
Jan. 2018 - Mar. 2019Slovak Republic
IBM Global Process ServicesAudit focal point at Disbursement department
Mar. 2014 - Feb. 2018BratislavaI was working in Performance Bonus team as second level peer reviewer and audit focal point for preparing report and samples for Internal, Externeal audits, Business Controls related to various payments to CEE, MEA, DACH, SPIGI, RCIS, France, Nordics, Benelux and UKi. Daily duties consist of: 1) second level peer review - of every claim created and double-checked for superior accuracy in order to be more effective and reaching the deadlines with significant distance. To perform such a job properly I have to know every single country specifics and which of the payment tool to be used, what criteria has to be met. (at the moment we use 7 different payment tools for Performance Bonus payments) On the nature of this main job, i am closely working with the team of 14 people and coordinating the tasks to prevent delays or overloads. 2) Audit focal point – couple times in the year there is request for samples for randomly peeked claims by PWC or Business Control. There was no recommendation yet since I took place at the Second level Peer review, which is positive feedback so far. 3) Reports: - Backlog, twice per week i am exporting all cases from Claim Tracking tool (Lotus Notes based tracking system) and every case has to be commented and send to manager and SME (Subject Matter Experts) for review. Report is added by Pivot table. - Scorecards, is very complex report split by IMTs 4) Posting to Connections: - Approximately 90% of communication towards to Business Partners or to their BPRC is performed by Connections.
All this tasks are on top shelf of focus on details and customer satisfaction.
O2 (Telefónica UK)Store manager
Jan. 2013 - Jan. 2014O2 Telefónica, a.s., my main duties consist of coaching the sales assistants to succeed in reaching the target. Feedback to consultants related to their communication with customers and also about breakdown of their continuous results on daily basis. Communication with Area Sales Manager and shop owner of the shop. Mail and phone communication with external channels for supply of accessories and other goods closely related to hardware and telecommunications gadgets. Daily motivation and review of previous day with consultants. Once per week meeting with whole team and the higher management of company, there was space for compare the two previous weeks and the results. I was in charge to organise the external activities, such as outdoor sales of products and marketing activities outside of shop. There was always various number of briefly trained people, well motivated to succeed to achieving desired numbers of sell.
Vodafone Ireland LimitedAssistant Manager
Oct. 2007 - May. 2012I was employed as a sales assistant in one of the retail shops in Cork. From April 2008 I was promoted to the position of assistant manager, what I continued for approximately 6 month. Vodafone is the largest mobile network across the nation dealing with mobile phones, mobile internet and internet DSL, internet based on the landline connection. In June 2011 I reached the post of,, Data Specialist”, as I finished all relevant courses related to data and the different methods of sharing of data by mobile phones and or computers. I was nominated for "Vodafone Retail Hero" due to my continued success in reaching and exceeding targets in sales as well as customer care and I was awarded this title in April of 2012. I am very proud for this achievement.
Herlihy's Centrasupervisor
Jun. 2007 - Nov. 2007Checking on the run of the shop such as stock, people etc.
Herlihy's CentraSales Assistant
Apr. 2007 - Nov. 2007Grocery store where I worked as a salesman.
Dickie Brennan's SteakhouseWaiter
Apr. 2006 - Mar. 2007Serving the customers , recommendations on food and drinks.
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