Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
U.S. Department of Veterans AffairsChief Wellbeing Officer / Co-Lead VHA REBOOT Implementation Taskforce
Oct. 2021 - May. 2025Spearheaded the 2022-2025 Reduction of Employee Burnout Initiative, impacting over 370,000 employees by addressing strategic systems issues and integrating leadership development and wellbeing strategies.
Reduced 1.25 hours of administrative training burden per user resulting in ~$13.6M cost savings
Reduced nurse turnover intent from 44% to 28% through flexible schedule options
Reduced >200,000 unnecessary clinical alerts
• Facilitate, on average, two leadership development courses per month
• Designed and implemented guidance tools such as VHA’s “Leveraging AES (All Employee Survey) to Reduce Burnout” and “A Leader’s Guide to Psychological Safety: Improving Team Wellbeing,” directly contributing to enhanced leadership capabilities across the organization. Tools were recognized by the prior U.S. Secretary of the VA.
• Developed a strategic wellbeing framework by conducting a comprehensive culture assessment, gap analysis, establishing short/mid/long term strategies, objectives, and tactics and implementing a project & change management plan
• Thought originator & collaborative creator of the #VAGratitude App (over 790,000 gratitude messages sent) • Identified, partnered, & obtained access to three practical employee wellbeing tools for the local program manager cohort (n80) resulting in $20K cost savings
• Stanford Healthcare Chief Wellbeing Director Graduate, 2022 Major Responsibilities
• Strategic Vision and Leadership Development
• Change Management Consultation
• Leadership Needs Analysis and Targeted Solutions
• Facilitation of Leadership Curricula
• Program Evaluation and Leadership Effectiveness
Lucy Houghton Professional Development & CoachingLeadership Development Coach * Wellbeing Consultant * Human Performance Researcher
May. 2019Supporting leaders and organizations to access and create courageous leadership programs that support behavior and ability development, not just knowledge accumulation.
• Develop, coordinate, and facilitate wellbeing & leadership development courses across national & global companies
• Developed a framework for a Culture of Wellness in Nursing for a global nursing client
• Certified Brain-centric Instructional Designer – Brain Centric Neuroscience
• Provide goal-based executive & leadership coaching for 1:1 clients
• Conduct leadership training, research, seminars, speaking engagements • Develop, coordinate, & facilitate leadership development courses across national & global companies
• Developed & delivered a multitude of curricula for elite law enforcement and global nursing leadership development
• Designed, lead, and am the head trainer of the Courage Connection School for Extraordinary Leadership Delivers monthly leadership courses Oversee curriculum development and facilitation
U.S. Department of Veterans AffairsChief, Organizational Improvement & High Reliability
Apr. 2017 - Sep. 2022Responsible for the leadership of the performance analytics, change management, process improvement and organizational culture teams
• Coached 40+ leaders to successful team development measured through Servant Leader Index Scoring
• Led the Employee Experience Program resulted in #5 most improved hospital (n 153) in employee engagement
• Led multiple, successful change management efforts organization-wide • Added a change management arm to our continuous improvement process to ensure all change was supported
• Provide leadership coaching in support of the transition of knowledge to ability and skill
• Collaborate across the organization on large scale projects/interventions, strategic planning, program development
• Conduct environmental scans, needs assessments, & product evaluations to guide program & product decisions
• Utilize data, process improvement, and innovative methodologies to identify ways to optimize efficiencies
• Led teams in development of full training strategies to equip employees with knowledge, skills, and ability
• Evaluate and redesign curricula & delivery methods to achieve effective, efficient, desired outcomes
• Facilitate a multitude of courses such as Resiliency Skills Building, Resilience for Coaches, Leadership Development Bootcamp, Emotional Competency, 6 Critical Practices for Leaders, 7 Habits for Leaders, Speed of Trust, etc.
• Led improvement efforts – Healthcare facility improved from 129 rank (of 129) to 61 rank in four quarters increasing quality care by 2.5 standard deviations.
• Coached two of 15 healthcare facilities off the high-risk list • Increasing the regional quality care by 4 standard deviations in three quarters (most improved in the nation)
U.S. Department of Veterans AffairsClinical Education & Improvement Coordinator
Mar. 2013 - Apr. 2017White City, Oregon• Improved Basic Life Support compliance by 20% in the first year.
• Development of distance learning environments to reach rural health clinical areas. • Responsible for simulation annual budgeting, contracts, operations, equipment procurement & management
• Creation and coordination of the Clinical Simulation Academy • Coordinate RN Residency Program – Taught health promotion, body systems, and related chronic diseases
Intch is a Professional Networking App for the Future of WorkSee more people like Lucy on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
472436 people
21
Education Consultant
18
Owner @ Douglas Fisher Creative
15
Production manager/training Professor @ Daytona State College
111146 people
18
Owner @ Douglas Fisher Creative
16
Mathematics Teacher @ Humble ISD
16
Teacher | Blogger | Creator @ Fort Worth ISD