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Work Background
New Paradigm ApplicationsChief Research & Development Officer (CTO)
May. 2022Phoenix, Arizona, United StatesNew Paradigm Applications is a start-up mobile and desktop software company. With three mobile apps
currently launched on the Apple platform, New Paradigm Applications has three additional mobile apps
slated for release in 2023. Founded in 2018, New Paradigm Applications has a aggressive plan to release
two desktop solutions meeting the needs of niche business arenas. As a boutique software development
company, New Paradigm Applications make the digital dreams of their business partners and clients into
reality. New Paradigm Applications development team works closely with its clients to ensure that the
end-product exceeds expectations while delivering exceptional software. Communicate technology strategy to partners and investors.
Communicate company goals to engineers and technology team members.
Lead all phases of a project from start to launch.
Calculate costs, materials, labor and time required for each project.
Final approval on all product designs and project budgets.
Delegate tasks across all teams.
Perform quality control checks on all systems and products.
Monitor KPIs and organizational Budgets to assess technological performance.
Use stakeholder and consumers' feedback to inform necessary improvements and
adjustments to products.
Savers | Value VillageDirector IT Application Services
May. 2018 - May. 2022Renton, WashingtonSavers is a multi-billion dollar, for-profit, global thrift retailer offering quality, gently used clothing,
accessories and household goods. Their business model of purchasing, reselling and recycling gives
communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills
each year. Further, Savers financially assists more than 120 nonprofit organizations by paying them for
donated goods, which serves to support their vital community programs and services. In all, Savers
operates over 335 locations with 22,000 employees in the United States, Canada and Australia. Engineered and implemented a 20 million dollar self-checkout strategy for stores globally.
Led new system integration for an acquisition of 13 retail stores and warehouses.
Managed application restoration efforts when recovering from a ransomware attack during
a global pandemic with a remote-based workforce.
Organized and built a new store support center from the ground up in Boise ID.
Build an automated merchandise handling structure from intake to sale which included the
warehousing and distribution process.
SaversSr Enterprise and Retail Systems Manager
May. 2016 - May. 2022Bellevue WashingtonOwner of platform engineering and support for core HR, Finance, Retail, Loss prevention, merchandising, and donor systems, growing over all systems and support without increased headcount.
Successfully lead technology growth of retail hardware while saving an estimated million dollar annual capital spend.
Standardized and stabilized tier 3 support organization for all company core applications. Assisted in the Development and Implementation of multimillion dollar gift card program.
SaversRetail Systems Group Managers
Aug. 2014 - May. 2022Bellevue WashingtonResponsible for implementation of new POS System and related hardware with managing overall budget of 15+ million. Coming in under budget and on time.
Leads team that is responsible for all hardware and software support for 335 stores across 3 different countries. Increased overall support for all company platforms by creating and implementing enterprise knowledge base. Developed Strategic Roadmap for replacement and enhancements of retail software and hardware while driving costs lower and increasing efficacies within support organization.
Northern Tool + EquipmentManager of Retail Systems
Apr. 2011 - Aug. 2014Burnsville MNResponsible for the team that supports and maintains all hardware, software and network applications including computers, printers, and related installation, training, configuration, security, and maintenance. Responsible for all store technology systems including POS, surveillance, shelf management, learning management, and backend systems. Manages selection and implementation of any new systems, hardware or software. Responsible for vendor negations in terms of price and service levels for retail systems area. Creates Retail Technology Roadmap to educate and inform internal and external resources. Delivers sustainable IT services solutions to fulfill business needs within the current business and technology environments focused on transforming and growing the business. Leads a team in performing all aspects of software development and implementation. Manage within the established department budget including tracking and reporting budget status and issues. Manages vendors to implement and support applications and hardware. Obtains quotes and prepares price and product comparisons for hardware, software, and other IT related purchases and submit all documents for VP/CIO for approval. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
SuperValuSr. Team Lead
Mar. 2007 - Apr. 2011Eden PrairieAssists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure and applications company-wide. Provides technical direction for the development, design, and systems integration across multiple platforms from definition phase through implementation. Manages the department staff including hiring, training, scheduling, coaching, and initiating required performance reviews; ensures staff is trained on all policies and procedures. Currently managing 32 associates on and offshore. Serves as the primary contact for providing high level, responsive, quality service to assigned partners and projects including process improvements, project enhancements, and issue resolution to ensure that are identified and communicated. Applies significant knowledge of industry trends and developments to improve service to our business partners. Creation of DR plans for scheduling and software delivery enterprise tools. Participating in determining the feasibility and benefits of proceeding with initiatives as portfolios are developed and implemented. Applies significant knowledge of industry trends and developments to improve service to our business partners.
LSG SkyChefsLocal IT Manager
May. 2005 - Mar. 2007Greater Minneapolis-St. Paul AreaCreated and executed development and deployment plans across multiple projects and locations. Revising plans as appropriate to meet changing needs and requirements. Served as liaison between development staff and business units across multiple projects and development efforts. Managed client interaction and expectations for multiple or large-scale development and deployment efforts. Defines, communicates and enforces coding, testing, and deployment standards. Worked with vendors to perform RFI and RFP processes. Managed multiple technical teams within budget and project schedule across multiple locations. Recognized necessary infrastructure improvements and made suggestions to IT Directors. As well as worked with IT Directors and Sr. level management to procure necessary infrastructure components. Management and procurement of all infrastructure needs within assigned locations.
University of North DakotaITSS and IT Resource Manager
Nov. 2003 - Apr. 2005Grand Forks, North Dakota AreaInformation Technology Support Services (ITSS)
PeopleSoft Technical Security Support Specialist Developing and Administrating PeopleSoft security, including: testing, role assignment, permission lists, and user creation. Processing migration requests for component creation within PeopleSoft.
Developing and Running queries within PeopleSoft.
Creation of Excel Macros (VBA) for automation of tasks.
Closing Remedy tickets create for people soft security issues. Using VB to write tools to automate daily tasks.
Writing and running SQL queries from Query Analyzer. TRIO Program
Information Technology Resource Manager Web Development and Administration (html, java script, cgi).
Systems Support Analyst.
Software Development. (VB.Net)
Procurement procedures for hardware and software.
Curriculum development and administration.
Database Administration.
Training of End-Users
Teaching information technology classes to students from college, high school, and junior high.
Crosswire CommuicationsChairman/CEO/CTO
Aug. 2001 - Aug. 2003Crookston MNDirected and managed computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives. Defined, updated, and implemented IT strategy while aligning with enterprise objectives and strategies. Overseen the development, design, and implementation of new applications and changes to existing computer systems and software packages. Developed strategic plans and implemented the objectives of the IT needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives. Evaluated overall operations of computing and information technology functions and recommend enhancements Identified emerging information technologies to be assimilated, integrated, and introduced within the company. Established company’s infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.
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