Lisa Razo - Practice Administrator, Lakeshore Oral Surgery

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Network Power<100 people

Roles

💸100%

Marketing

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

🇬🇧100%

United Kingdom

Work Background

Lakeshore Oral & Maxillofacial SurgeryPractice Administrator

Aug. 2015 - Oct. 2023United States, MurrietaManaged daily operations of the practice, including scheduling appointments,formulating patient treatment plans, medical histories, and financial transactions.•Coordinated with ins comp to verify coverage for patients•Corresponded with patients, providers, and ins companies to ensure timely processing of claims. Provided guidance on dental coding practices to ensure accurate reimbursement. Created reports detailing daily activities, staff performance metrics, and other relevant information.•Provided guidance to staff on ins coverage and payment options for patients. Performed daily audits to verify consistency, quality and conformance and provided feedback and coaching. Developed treatment plans for complex oral surgery services, including implants, orthognathic surgery, wisdom teeth extractions, bone grafts, TMJ, facial trauma repair, corrective jaw surgery and general anesthesia. Participated in continuing education courses relevant to healthcare and assisted in planning and hosting events as Continuing Education Provider for the dental community. •Monitored employee attendance records including vacation and PTO requests. Managed performance reviews, disciplinary actions and salary negotiations.• Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks. • Planned team meetings to review business results• Drafted job descriptions based on current roles within the organization.• Interviewed prospective employees and provided input on hiring decisions.• Prepared and led new employee orientation to familiarize with company policies, culture and campus.• Created and maintained personnel records, such as hiring documents, benefits information and payroll data. • Managed full-cycle human resource operational activities. Managed retirement program contributions and enrollments.• Coordinated workers' comp ins and managed claims. Processed payroll using ADP and Paychex Flex. Provided guidance on labor law regulations & applicable laws.

Desert DentalTreatment Coordinator & Dental Assistant

Feb. 2011 - Jun. 2015Greeted patients upon arrival following office check-in protocol Answered multiple phone lines, taking messages when necessary and/or transferlring lines to proper department Scheduled patient treatment appointments ensuring maximized productivity Processed insurance claims and maintained patient billing records with accuracy and efficiency Provided patients with detailed cost breakdown for diagnosed dental treatment, including insurance details and expected coverage amounts Assisted patients with Care Credit and Wells Fargo Financing plans Took and developed dental x-rays, including traditional film, digital radiography and CBCT scans, utilized for proper diagnosis and treatment planning. Assisted dentists in the dental surgery, preparing and sterilizing equipment and materials and providing support to the dentist during procedures