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Work Background
The Midtown GroupFEMA Call Center Agent
Nov. 2024RemoteManaging incoming calls, assisting disaster survivors with application processes. Providing accurate answers to customer questions. Listening to concerns and reading from specific scripts. Empathizing with customers while maintaining a professional attitude. Dealing with sensitive information while maintaining customer privacy.
1byoneCustomer Support Specialist
Jun. 2018 - Dec. 2019Ontario, CAProvided customer and technical phone support. Assisted with installation, usage, and troubleshooting of product. Processed returns and exchanges as needed. Tested and utilized products daily to ensure the best customer service call for the consumer.
HopSkipDriveIndependent Contractor
Jun. 2017 - Nov. 2024Ontario, CATaking children to and from school as well as extra curricular activities, or other places as needed in a safe and timely manner. Engaged with children often becoming a confidant as many were part of a foster care system. Also responsible for safe transport of handicapped children on occasion.
Methodist Hospital of Southern CaliforniaFacilities Office Coordinator
May. 2013 - Nov. 2014Arcadia, CAAnswering busy phones, acted as a liaison between maintenance engineers and the management team, and distributed work orders to proper personnel depending on severity and skill. Payroll, attendance, office supply orders, meeting minutes, reports, special projects, filing, accounts payable, and all other duties as assigned.
AmtrakExecutive Assistant
Jan. 2011 - Jan. 2012Greater Los Angeles AreaGreeted customers and clients, answered phones, heavy travel, and expense arrangements, purchased, acted liaison between GM and engineers, e-mailed responses on GM's behalf, all other office duties as assigned.
SASSFA - Southeast Area Social Services Funding AuthorityAdministrative Assistant
Jan. 2010 - Jan. 2011Santa Fe Springs, CAAnswered and directed all incoming calls. RFP assistance, reports, meeting minutes, assisted clientele with resume and cover letter creation, occasional job placement assistance, special projects, flyer creation, and all other duties as assigned.
Owens & MinorAdministrative Assistant HR
Jun. 2004 - Jun. 2009City of industry, CAAnswered and directed all incoming calls, and human resources assistance to include Kronos payroll, employee relations, job fairs, new job applications, benefits, attendance, and interviews. Other duties included office supply purchasing, assistance with special projects to include 5 consecutive years of Physical Inventory, and the implementation of a new $2M lum project.
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