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Work Background
Aspen PharmaLogistics Coordinator
Mar. 2019 - Dec. 2024Dubai, United Arab Emirates• Order Execution & Coordination: Manage order processing, including invoicing, sales recognition, and order tracking. Plan orders based on ex-factory files, ensure timely dispatch, and coordinate with customers for shipping document approvals and updates. Handle direct and outbound orders, liaising with AGI and 3PL for shipping details and export bookings.
• Logistics Management & Process Optimization: Maintain logistics tracking tools and reports (e.g., AGI, DFS sheets), support market owners with customer inquiries, and ensure compliance with distribution contracts and SOPs. Drive logistics improvements and oversee documentation like COOs, export declarations, and undertaking letters.
• Market Support & Project Involvement: Provide backup for all markets, follow up on LC and advanced payment shipments, and participate in current and new projects. Maintain clear communication with stakeholders to resolve issues and enhance operational efficiency.
HoneywellCustomer Service Executive
Aug. 2016 - Jul. 2018Dubai, United Arab EmiratesManage the entire Order to Cash process as an individual contributor. This includes order entry and acknowledgement to the customer, allocate inventory, generate pick tickets to the warehouse, issue goods rework instruction to the warehouse, follow up till the order is packed, coordinate with pre-shipment inspection agencies, prepare shipping documents, pre-alert customers to collect/ make freight booking with carriers, ensure completion of the final invoice, and update the customer with the same.
Ensure all relevant commercial and customs documentation are archived in a timely manner. Facilitate the process to submit letter of credit documentation to Finance in a prompt timeframe to ensure our revenue recognition. Enter and acknowledge customer orders in a timely manner. Provide sales order acknowledgement within 48 hours. Communicate with the customer on a regular basis until order delivery and supply continuing level of service and assistance where required. Check customer orders for accuracy in terms of order content and price. Ensure relevant approvals are received prior to processing an order. Provide customers with delivery lead times as and when requested. Act as a focal point of contact for customers, ensure complete visibility of customers’ order information at all times. Work in close co-ordination with supply chain team to ensure replenishment requests are clearly communicated so as to have a high order fill rate. Generate weekly order updates to customers, by collating information from supply chain team + open sales orders. Work with sales team, supply chain and finance to resolve any open issues or blocks to achieve the monthly revenue targets. Daily interaction with 3PL service provider to monitor completion of all packing or rework orders within defined SLA. Work with sales, supply chain, and customers to ensure timely feedback received on proposed alternative item codes
HoneywellOrder Management Executive
Mar. 2016 - Jun. 2016Dubai, United Arab EmiratesMaking all data entries w.r.t order management transactions such as sales orders and invoices
Liaising with:
oSales Team to update or revise quote in Sales force
oFinance team by confirming whether an order is ready to process
oSourcing team to coordinate whether orders to the factory needs to be expedited.
oWarehouse team by confirming the delivery status of the OBD’s
Act as the single point of contact with all the customer to ensure order fulfillment and customer satisfaction
Send order update to the customer on a weekly basis
Prepare documentation such as invoice, packing list, Delivery advice, COO,SASO
United TechnologiesCustomer Service and Supply chain coordinator
Aug. 2015 - Mar. 2016DubaiTemporary position Making all data entries w.r.t supply chain transactions such as quotations, sales orders and inoices
• Liaising with:
o Sales Team ensuring that the BOQ is met and place purchase order accordingly
o Finance team by confirming the payment is received from the customer • Act as the single point of contact with all the customer to ensure order fulfillment and customer satisfaction
• Liaise with the supplier on the order placed and ensure the availability is met as per customer request
• Monitoring the daily Open Order Report and communicating with the customer the status of their order
• Act as a collection officer to the customer, such as sending of statement of accounts and follow up collections.
AMICOCustomer Service Coordinator
Apr. 2014 - Mar. 2015Dubai Healthcare CityKey Result Areas • Making all data entries w.r.t. Dermatology and ENT transactions such as quotations, sales orders and pro-forma invoices
• Liaising with: o Sales team and purchase department for ensuring proper placement of product in line with the suppliers quotations o Logistics department with the delivery schedule and stock update and ensuring on time delivery to the end users o Technical department for the delivery and installation of each machine
o Finance department by confirming the payment to supplier to expedite arrival of each item/machine
• Involved in tracing shipment arrival to ensure timely delivery to the customer
• Monitoring various clerical, administrative and general office duties in support of ENT and Dermatology department
• Interacting with the customer by sending quotations and replying to the customers inquiry and complaints
• Possess sound knowledge of SAP
HJ HeinzSupply Chain Assistant
Sep. 2009 - Apr. 2013Dubai,UAEKey Result Areas • Fed data entries w.r.t. supply chain transactions such as purchase orders, purchase invoice, pro-forma invoice and commercial invoice of all order shipments
• Worked in collaboration with the: o Supply Planners for every orders entered in the system whether the orders match the forecasted product and quantity demanded by the distributor
o Authorize entities to conduct the necessary inspection and issuance of certificate
o Third party logistics w.r.t. Dubai HUB requirements
o Shipping companies for releasing customer / distributor DO
• Informed customer about their pro-forma invoice and commercial invoice and answer their inquiry and complaints with regards to the documentation
• Completed all the necessary customs and other related documents (i.e. commercial invoice, packing list, bill of lading, certificate of origin & health certificate)
• Constantly monitored all shipments shipped and delivered to the desired destination until it reaches the customer/distributors premise
• Followed up commercial invoices from the affiliates abroad for the order shipment to be shipped on the desired planned date of departure to be included on the month end's closing of invoices
• Carried out reconciliation of order tracker report with the Demand Planners and ensured all orders raised matched the requested items, quantity, target date of shipment and arrival requested by the distributors
• Provided support for supply chain function including application of certificate of origin online, preparation of delivery orders, packing list and any other related responsibilities required by the team
• Possess sound working knowledge of ERP (Epicor)
Saudi Research & Publishing Company - SRPCReceptionist
Jan. 2008 - Jan. 2009Dubai,UAE• Preparing Invoices • Document Controller
• Preparing Business Correspondence as directed
• In charge of Advertisements
• Preparing Airline & Hotel Booking
• Answering Telephone Calls
• Receiving and sending Couriers
Benby EnterprisesCredit and Collection Assistant
Apr. 2005 - Dec. 2007Manila,Philippines• Responsible for Credit and Collection
• Inventory
• Responsible for Approval of Purchase Orders
• Reconcile Collection every end of the month.
• Knowledgable in SAP
New Zealand Milk Phil. (Fonterra)Admin. Asst.
Apr. 2004 - Mar. 2005• Credit and Collection
• Prepare Sales Order
• Monitor Stocks with Third Party Logistics
• Responsible for Foodservice Accounts
• Knowledgable in Oracle Accounting System.
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