Experienced IT Manager, extensive experience working for Fortune 500 companies.More...
Lisa Petarra
Call Center Agent@FEMA
Verified
Lisa Petarra is a dedicated Call Center Agent at FEMA, where she excels in providing compassionate and efficient support to individuals affected by natural disasters. With over five years of customer service experience, Lisa has become known for her exceptional problem-solving skills and her ability to remain calm under pressure, ensuring that her customers receive the assistance they need promptly. Her commitment to continuous improvement has led her to spearhead several initiatives aimed at enhancing call center operations and customer satisfaction. Outside of work, Lisa is passionate about her small business and volunteers with a local high school wrestling team where she is their team mom as well as the director of their wrestling club.More...
Taryn Ouzts
Transformation Coach@University of Maryland Medical System
Verified
Taryn is an accomplished Process Improvement Engineer, Business Consultant and Transformation Coach with over 14 years of expertise spanning healthcare, logistics, federal government and corporate environments. Known for her strategic mindset and transformative leadership, Taryn specializes in driving operational efficiency through innovative process redesign, Lean Six Sigma methodologies and automation strategies.
As a certified Lean Six Sigma Green Belt and an Industrial Engineer, Taryn has consistently delivered measurable results, including $22M+ in cost savings and a 38% reduction in process times. Her ability to mentor cross-functional teams and foster collaborative, high-performance cultures has earned her recognition as a trusted leader in project management, operations improvement and organizational development.
In addition to her engineering expertise, Taryn is a dedicated entrepreneur and educator, having founded and managed three businesses (inclusive of brick and mortar) and taught math, pre-engineering and computer science courses. She brings a unique blend of technical acumen, business strategy and people-focused leadership to every initiative, leveraging her academic background in Industrial & Systems Engineering, Human Resource Development and her ongoing Ph.D. studies in Organizational Leadership and Development.
Her career is defined by her commitment to creating sustainable impact, whether through guiding organizations toward High Reliability standards in healthcare, launching autonomous fulfillment centers or mentoring future leaders. Her passion for transformation and excellence continues to inspire those she works with, making her a valuable asset in any professional or entrepreneurial endeavor.More...