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Work Background
ManulifeAVP Infrastructure Program Delivery, Asia
Apr. 2019 - Jan. 2023SingaporeI was recruited to lead digital transformation and enhance business planning across Asia, at a time when Manulife was striving to sharpen its technological capabilities. As AVP, I built and led 15 direct reports to spearhead enterprise technology, infrastructure delivery, business operations and project management initiatives across Manulife’s Asia business, totaling US$131M in budget. Under my leadership, we implemented network transformation projects, end-user transformation strategy, cloud migration journeys and cyber security projects. I also led Manulife’s multi-campus delivery strategy and resource rebalancing strategy in Asia, delivering annual savings of circa $800k. We successfully resolved complex vendor disputes. Besides driving business impact, I’m also proud of being recognized as an excellent people manager and leader. I consistently received a high 4.8 engagement rating from direct reports, in internal Gallup leadership surveys. I also successfully secured promotions for 2 direct reports. My time at Manulife further solidified my desire to help enterprises spearhead their business planning, operations and technology transformation journeys, to navigate an increasingly digital world.
SabaticalTime out
Nov. 2018 - Apr. 2019Moscow, Russian FederationAfter finishing a major client engagement at DXC Technology, I decided it was time to take a short break. The 6 months away from work was incredibly meaningful. I cared for my parents, trained and participated in ultramarathons, volunteered in the community, and learnt new skills. I came back to the corporate world recharged and ready for new challenges.
DXC TechnologyASIA, Offering Delivery and Transformation Lead
Apr. 2017 - Oct. 2018SingaporeI transitioned into DXC Technology, formed from the merger between Computer Sciences Corporation (where I was from) and Hewlett Packard Enterprise. At DXC Technology, I continued to lead a team of 12 subject matter experts to conduct full-cycle technology and transformation projects for the firm’s enterprise clients, valued at US$100M in contract value per project. These projects covered pre-sales engagement, project delivery and post-merger integration activities. Besides client-facing activities, I also enhanced internal business capabilities and operations by introducing business intelligence tools to develop dashboards and reports for tracking purposes.
CSCAMEA, Integrated Solution Delivery, Infrastructure and ERP
Jan. 2014 - Mar. 2017SingaporeWorking at Computer Sciences Corporation was incredibly rewarding. I built and led a team of 12 subject matter experts to implement >10 full-cycle technology and transformation projects for the firm’s enterprise clients. Worth US$1M in contract value per project, these projects covered >5 domains: infrastructure, cloud development, data migration, data centre operations, application development, cyber, network and service management. With outstanding business performance, I was selected for and completed a 9-month stint in the Middle East to deliver payments, delivery and resourcing project for an enterprise client. As a key member of the team, I also established the firm’s Enterprise Technology Practice in the Middle East, where I designed SOPs and best practices.
Alcatel-LucentDirector, Transformation and Solution Engineering
Oct. 2010 - Jan. 2014SingaporeAt Alcatel-Lucent, I had the opportunity to lead digital transformation, business operations and customer experience across various leadership and managerial capabilities, including: • Director, Transformation Engineering, Solution Architecture & Program Transformation (2012)
• Director, Customer Engagement Support / Business Development Asia Pacific (2011) • Director, Transition Management / Business Development Sales Support (2010)
IBMExecutive Transition & Transformation Lead
Oct. 2007 - Nov. 2010SingaporeI joined IBM to manage and lead digital transformation efforts for BHP Billiton, one of IBM’s key accounts. In my 3 years at IBM, I managed >50 project managers and solution architects to deliver multiple enterprise services transition and transformation programs across the Asia-Pacific region. I served in various capacities, including: • Executive Transition and Transformation Lead (2009 – 2010)
• Security Program Lead (2009)
• SCM Transition and Transformation Lead/Managed Business Process/Delivery Excellence Lead (2008 – 2009)
Convergys Employee CareDirector
Nov. 2005 - Nov. 2006SingaporeAs Head of Transformation, I led an engagement for major US Based client for HR outsourcing.
StarTekDirector, International Business Development
Aug. 2002 - May. 2005United StatesWanting to take my career abroad, I jumped at the opportunity to spearhead international business development at StarTek. I led offshore business development, partnership management, client services.
Level 3 CommunicationsSenior Program Manager, Customer Sales Operations
Jan. 1999 - Jan. 2002United StatesAfter completing my Master’s Degree at the University of Denver, I decided to stay in the United States – which led me to Level 3 Communications. This job introduced me to the world of project management, technology transformation and business operations. I had to manage the implementation of dark fiber contracts across the country, of up to $500+ million in value. That spanned 15 projects with >50 internal and external stakeholders.
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