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ManulifeAVP Infrastructure Program Delivery, Asia
Apr. 2019 - Jan. 2023SingaporeI was recruited to lead digital transformation and enhance business planning across Asia, at a time when Manulife was striving to sharpen its technological capabilities. As AVP, I built and led 15 direct reports to spearhead enterprise technology, infrastructure delivery, business operations and project management initiatives across Manulife’s Asia business, totaling US$131M in budget. Under my leadership, we implemented network transformation projects, end-user transformation strategy, cloud migration journeys and cyber security projects. I also led Manulife’s multi-campus delivery strategy and resource rebalancing strategy in Asia, delivering annual savings of circa $800k. We successfully resolved complex vendor disputes. Besides driving business impact, I’m also proud of being recognized as an excellent people manager and leader. I consistently received a high 4.8 engagement rating from direct reports, in internal Gallup leadership surveys. I also successfully secured promotions for 2 direct reports. My time at Manulife further solidified my desire to help enterprises spearhead their business planning, operations and technology transformation journeys, to navigate an increasingly digital world.
Nov. 2018 - Apr. 2019Moscow, Russian FederationAfter finishing a major client engagement at DXC Technology, I decided it was time to take a short break. The 6 months away from work was incredibly meaningful. I cared for my parents, trained and participated in ultramarathons, volunteered in the community, and learnt new skills. I came back to the corporate world recharged and ready for new challenges.
DXC TechnologyASIA, Offering Delivery and Transformation Lead
Apr. 2017 - Oct. 2018SingaporeI transitioned into DXC Technology, formed from the merger between Computer Sciences Corporation (where I was from) and Hewlett Packard Enterprise. At DXC Technology, I continued to lead a team of 12 subject matter experts to conduct full-cycle technology and transformation projects for the firm’s enterprise clients, valued at US$100M in contract value per project. These projects covered pre-sales engagement, project delivery and post-merger integration activities. Besides client-facing activities, I also enhanced internal business capabilities and operations by introducing business intelligence tools to develop dashboards and reports for tracking purposes.
CSCAMEA, Integrated Solution Delivery, Infrastructure and ERP
Jan. 2014 - Mar. 2017SingaporeWorking at Computer Sciences Corporation was incredibly rewarding. I built and led a team of 12 subject matter experts to implement >10 full-cycle technology and transformation projects for the firm’s enterprise clients. Worth US$1M in contract value per project, these projects covered >5 domains: infrastructure, cloud development, data migration, data centre operations, application development, cyber, network and service management. With outstanding business performance, I was selected for and completed a 9-month stint in the Middle East to deliver payments, delivery and resourcing project for an enterprise client. As a key member of the team, I also established the firm’s Enterprise Technology Practice in the Middle East, where I designed SOPs and best practices.
Alcatel-LucentDirector, Transformation and Solution Engineering
Oct. 2010 - Jan. 2014SingaporeAt Alcatel-Lucent, I had the opportunity to lead digital transformation, business operations and customer experience across various leadership and managerial capabilities, including: • Director, Transformation Engineering, Solution Architecture & Program Transformation (2012)
• Director, Customer Engagement Support / Business Development Asia Pacific (2011) • Director, Transition Management / Business Development Sales Support (2010)
IBMExecutive Transition & Transformation Lead
Oct. 2007 - Nov. 2010SingaporeI joined IBM to manage and lead digital transformation efforts for BHP Billiton, one of IBM’s key accounts. In my 3 years at IBM, I managed >50 project managers and solution architects to deliver multiple enterprise services transition and transformation programs across the Asia-Pacific region. I served in various capacities, including: • Executive Transition and Transformation Lead (2009 – 2010)
• Security Program Lead (2009)
• SCM Transition and Transformation Lead/Managed Business Process/Delivery Excellence Lead (2008 – 2009)
Convergys Employee CareDirector
Nov. 2005 - Nov. 2006SingaporeAs Head of Transformation, I led an engagement for major US Based client for HR outsourcing.
StarTekDirector, International Business Development
Aug. 2002 - May. 2005United StatesWanting to take my career abroad, I jumped at the opportunity to spearhead international business development at StarTek. I led offshore business development, partnership management, client services.
Level 3 CommunicationsSenior Program Manager, Customer Sales Operations
Jan. 1999 - Jan. 2002United StatesAfter completing my Master’s Degree at the University of Denver, I decided to stay in the United States – which led me to Level 3 Communications. This job introduced me to the world of project management, technology transformation and business operations. I had to manage the implementation of dark fiber contracts across the country, of up to $500+ million in value. That spanned 15 projects with >50 internal and external stakeholders.
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