With over a decade of leadership experience in customer support and operations, I specialize in building high-performing, customer-centric teams in fast-paced, remote environments. I’ve led multiple support functions across industries, including healthcare technology and communications, and have a proven track record of driving measurable improvements in performance, efficiency, and customer satisfaction.
At Twilio, I launched a new Consumer Trust support team from the ground up—establishing KPIs, service level agreements, and a clear mission, which led to a 63% reduction in executive-level escalations. I’m highly experienced with CRM platforms like Zendesk, ServiceNow, and SAP, and bring strong working knowledge of reporting and analytics tools including Tableau and Looker. My leadership approach centers on structured coaching, data-driven decision-making, and creating a culture of accountability and continuous growth.More...
Cari Nicholas
Project Management Consultant@Visual Plus Solutions
Verified
Enthusiastic, detail-oriented, PMP certified, experienced PMO leader. 25+ years of complete software / project life cycle expertise. Strong track record of successfully implementing large-scale, global, software / hardware solutions / applications, P/I/SaaS platforms, mobile applications, training programs, and HR / Communication initiatives for start-up to Fortune 100 organizations in fast-paced, dynamic environments. Solid reputation for PMO consulting, independent maturity assessments, problem solving, and business acumen supporting portfolios in vertical sectors covering manufacturing, energy, health care, computer storage, e-commerce, travel, aerospace, telecommunications,
government, and financial.More...
Wellington Cavalcante Macedo
Network Engineer Specialist@Cirion Technologies
Verified
Wellington Cavalcante Macedo is a highly skilled Network Engineer Specialist at Cirion Technologies. He is responsible for the design, implementation, and troubleshooting of network systems within the company. His expertise includes network security, server management, and system integration. Macedo has proven his ability to manage complex projects, ensuring that all network systems are running efficiently and securely. His knowledge in the latest network technologies and his problem-solving skills make him a valuable asset to the Cirion Technologies team.
In addition, with over 20 years of experience in English teaching and language consulting, I have dedicated my career to helping individuals and organizations achieve their communication goals. As an ESL (English as a Second Language) consultant, I have designed and delivered tailored language programs, ensuring students and professionals gain confidence and fluency in English. Additionally, I have 12 years of expertise in English translation, bridging linguistic gaps for diverse clients.More...
Liam Lefkowicz
Sr. IT Project Manager@LML Consulting, Ltd.
Verified
I've been in Information and Communication Technology (ICT) since 1996. Around 2009, I settled on a career in project management and have extensive experience managing complex programs and projects in several industries, like healthcare, retail, and construction.More...
Kieron O’Brien
Partner
Verified
Seasoned professional frequently asked to fix company challenges and to develop talent in parallel.More...
Barb Goins
Senior Program Manager
Verified
I am a highly skilled and accomplished Senior Program Manager with over a decade of experience in managing large scale projects in various industries including Telecommunication and Gaming.
With a strong background in strategic planning, project management, and team leadership, I have a proven track record of delivering projects on time, within budget with a focus on quality through inception to execution.More...
Anna Filatov
President@Elevation Gains LLC
Verified
• Highly motivated professional with over 20 years of experience in finance, operational improvement, corporate strategy and execution, organizing and leading teams, as well as domestic, carve-out and cross-border M&A and post merger integration.
• Having worked with a broad spectrum of companies, from Fortune 100 to start-ups, and across numerous industries, I have succeeded through quick problem diagnosing, strategic planning and strong execution. I am well versed in working with public and private boards, VC/PE sponsors and executive teams.
• Currently, I am an independent contractor helping companies with their finance, integration, strategy and operations needs, offering hands on help and executable solutions.More...
Jeannette Vera
Gerente de negocios@COMPSESA
Verified
Gerente de negocios para el desarrollo de estrategias, para la innovación tecnológica de las empresas en Latinoamerica.More...
Tarra Ryerson
Marketing Communications Consultant@Consultant
Verified
As a Marketing Communications Executive, I have successfully developed and implemented strategic marketing plans for numerous clients, resulting in increased brand visibility and sales growth. I have also demonstrated expertise in digital marketing, content creation, and social media management. My ability to analyze market trends and customer behavior has consistently helped clients to reach their target audiences more effectively. Additionally, I have established a strong reputation for my excellent communication and project management skills.More...
Diego Spahn
SR Product Manager@Cyber Founders Group
Verified
Accomplished Product and Project Management Leader with a unique blend of cybersecurity expertise and technical acumen, honed over 20+ years in the industry. Successfully transitioned from a decade-long career in ethical hacking and penetration testing to co-founding and leading Neuralys, a SaaS cybersecurity platform acquired by Coalfire in 2021.
As CPTO, I spearheaded Neuralys' growth from bootstrap to acquisition, showcasing a proven ability to lead cross-functional teams, manage complex projects from conception to launch, and deliver a cutting-edge security solution.
My experience also includes enterprise-level product management at Coalfire, where I reported directly to the Chief Product Officer, overseeing the design, delivery, and operations of multiple technology products. This experience further strengthened my skills in managing agile SCRUM teams, collaborating with diverse stakeholders, and exceeding business objectives through effective product development.
My passion for technology and entrepreneurial spirit led me to launch DASCalendar, where I continued to hone my product management skills in a startup environment. This experience further solidified my ability to define product roadmaps, prioritize features, manage project timelines, and lead cross-functional teams to deliver exceptional user experiences.
Throughout my career, I have consistently demonstrated a commitment to excellence, a passion for innovation, and a drive to achieve exceptional results. My diverse background in cybersecurity, software development, product and project management equips me with a unique perspective to tackle complex challenges and deliver products that exceed customer expectations.More...
Fernando Guzman
Sales Director@AZLOGICA
Verified
Fernando Guzman is a seasoned professional currently holding the position of Sales Director at AZLOGICA, a leading company specializing in Internet of Things (IoT) solutions. He oversees the company's sales strategies, leads the sales team, and works closely with clients to enhance their productivity through IoT technology. With a strong background in sales management and solution selling, Fernando has built a reputation for his strategic approach and problem-solving abilities. His leadership has been instrumental in establishing AZLOGICA’s product line in the competitive technology market. Prior to joining AZLOGICA, Fernando held various high-level sales roles in multiple tech-based firms where he honed his skills in sales and business development. He is known for his strong commitment to driving business growth and his ability to cultivate long-lasting relationships with clients.More...
Leana Savenkova
Verified
Sandra Carreon
Global VP os Sales and Revenue Operations@Virsec
Verified
As Sandra Carreon, the Global VP of Sales and Revenue Operations at Virsec, I successfully led the company to achieve significant growth in sales and revenue. I have implemented effective sales strategies and operations, resulting in a substantial increase in profitability. I have also built and managed a high-performing sales team, fostering a culture of excellence and collaboration. My leadership has contributed to Virsec's global expansion and recognition in the cybersecurity industry.More...
Adam Canton
Data storytelling@Insight Sage
Verified
Insight Sage has made significant strides in harnessing data to create compelling narratives that drive business decisions. Our data analytics tools have been improved for efficiency and accuracy, resulting in more reliable data for storytelling. We've also incorporated AI technology to help predict trends and patterns, giving us an edge over our competitors. Our team has been trained on the latest data visualization tools, enhancing our ability to present data in a more engaging and understandable manner. We've successfully assisted several clients in making data-driven decisions, resulting in increased profitability and business growth. Moving forward, we aim to continue improving our data storytelling techniques and tools to better serve our clients.More...