UZIOHuman Resources Generalist
Oct. 2022 - Dec. 2023Reston, Virginia, United States✔ Led initiatives that boosted Net Promoters Score (NPS) from 35% to 55%, prioritizing customer satisfaction and integrating valuable client feedback for enhanced reputation and client relations.
✔ Conducted comprehensive HR data analysis, uncovering trends and generating insightful HR metrics and KPI reports to support informed, strategic HR decisions.
✔ Proficiently mediated workplace conflicts, ensuring a productive and harmonious work environment for all team members.
✔ Optimized HR department operations, streamlining hiring processes, pay administration, leave management, and policy enforcement.
✔ Fostered strong relationships with employees and clients, enhancing company culture and promoting a collaborative atmosphere that elevated productivity and job satisfaction.
✔ Acted as a dedicated point of contact for employees, providing guidance for personal and professional challenges and resolving HR-related issues.
✔ Managed employment-related inquiries, addressing concerns from applicants, employees, and supervisors while emphasizing fairness.
✔ Guided the development and implementation of HR strategies aligned with the organization's overarching goals and objectives.