Luiz Garcia

Retail Manager @Apple Retail

TechnologySales & BizDevProducts & ConstructionSales ManagerAccount ManagerBrazilCall CenterCustomer ServiceChat SupportLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution Specialist

During my journey at Apple Retail, I embraced an action-oriented mindset, consistently seeking opportunities to enhance customer experiences and drive sales. My ability to make quality decisions under pressure allowed me to navigate challenges effectively, ensuring that both team and customer needs were met. Resilience became a key part of my approach, as I learned to adapt to fast-paced environments and turn setbacks into learning moments. Taking ownership of my responsibilities helped me foster a sense of accountability, not only for my own performance but also for the success of my team. I firmly believe in the importance of a strong work ethic, where dedication and commitment are paramount. Additionally, I champion diversity and inclusion, recognizing that a variety of perspectives enrich our workplace and improve our service. This commitment to inclusivity has not only strengthened our team dynamics but has also enhanced the overall customer experience, reflecting Apple’s core values.

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Feedback from Luiz’s ex-colleagues

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

👍75%

Sales & BizDev

🧨75%

Consulting

✨50%

Business Owner

Geos

🇧🇷50%

Brazil

🇹🇭25%

Thailand

Work Background

Support Experience Manager

AppleSupport Experience Manager

Oct. 2023São Paulo, Brasil · On-site

People Manager

ApplePeople Manager

Mar. 2022 - Jan. 2024São Paulo, Brasil

Operations Lead at Apple

AppleOperations Lead at Apple

Aug. 2018 - Mar. 2022São Paulo e Região, Brasil

Analista de Treinamento Pleno / Contas Globais

Atento BrasilAnalista de Treinamento Pleno / Contas Globais

Jul. 2013 - Mar. 2015São Paulo e Região, Brasil

Operador de Vendas Bilíngue / Just Ask Specialist - Apple Online Store

Atento BrasilOperador de Vendas Bilíngue / Just Ask Specialist - Apple Online Store

Jan. 2012 - Jul. 2013São Paulo e Região, Brasil

Project Lead / Sub-Contractor

National Brick PaversProject Lead / Sub-Contractor

Nov. 2003 - Nov. 2010Miami/Fort Lauderdale e Região, Estados Unidos

Auxiliar Administrativo II

Ford Motor CompanyAuxiliar Administrativo II

Mar. 1998 - Jul. 1999São Paulo e Região, Brasil

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Home Office B2B | Customer Experience

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