Willian Da Silva is a seasoned customer service professional at Atento Brasil, where he has been instrumental in enhancing client satisfaction and streamlining service operations. With over eight years of experience in the industry, Willian excels in implementing innovative solutions that have significantly improved response times and customer engagement. His dedication to fostering a customer-centric culture is real. Outside of work, Willian is passionate about community service and volunteers regularly at local non-profit organizations.More...
Fernanda Carneiro dos Santos
Operador de telemarketing@Atento Brasil
Verified
Fernanda Carneiro dos Santos currently holds the position of a Telemarketing Operator at Atento Brasil, a leading company in customer relationship management and business process outsourcing services in Latin America. In her role, she is responsible for reaching out to customers, understanding their needs, and providing them with the best possible solutions. Fernanda's professional skills include strong communication, problem-solving abilities, and customer service. Her role contributes significantly to the company's goal of providing excellent customer service and maintaining client relationships.More...
Caique Marques
Supervisor de operaciones@Atento Brasil
Verified
Atento Brasil continues to demonstrate strong performance in the customer relationship management and business process outsourcing sector. Our operational efficiency has improved significantly due to the implementation of new technologies and process optimization. However, there are still areas for improvement, particularly in reducing operational costs and enhancing customer satisfaction. We are also exploring new market opportunities to expand our services. Our team is committed to continuing to deliver high-quality services and to drive growth for Atento Brasil.More...
Kelly Lima Dias
Psicologa | Designer Instrucional
Verified
Sou psicóloga, e meu trabalho é muito mais do que apenas sessões de terapia. Eu te convido a embarcar em uma jornada de descoberta e transformação, onde juntos exploraremos o sentido da sua existência.
Minha abordagem fenomenológico-existencial me permite mergulhar no seu mundo, compreendendo a sua experiência única e singular. Acredito que cada pessoa é um universo de possibilidades, e meu papel é te guiar nessa busca por autenticidade e significado.
Com experiência em psicologia clínica e palestras sobre saúde mental, integro diferentes saberes para te oferecer um acompanhamento completo e personalizado. Em minhas sessões, você encontrará um espaço seguro e acolhedor, onde poderá se expressar livremente, sem julgamentos.
Acredito no seu potencial de transformação e te convido a construir uma história mais autêntica e significativa. Vamos juntos?More...
Karina Mosca
Scrum Master
Verified
Karina Mosca is a highly experienced Scrum Master with a proven track record in managing complex projects in the tech industry. She holds a Bachelor's degree in Computer Science and has acquired several certifications in Agile Project Management and Scrum, including the Certified Scrum Master (CSM) designation. Karina's extensive experience spans over a decade, during which she has worked with various tech giants, helping them streamline their processes and enhance productivity. Her expertise lies in fostering team collaboration, resolving impediments, and driving continuous improvement. Karina is known for her ability to implement Scrum principles effectively and her dedication to achieving project objectives in a timely manner. She is an effective communicator with excellent leadership skills who thrives in fast-paced, challenging environments.More...
Luiz Garcia
Retail Manager@Apple Retail
Verified
During my journey at Apple Retail, I embraced an action-oriented mindset, consistently seeking opportunities to enhance customer experiences and drive sales. My ability to make quality decisions under pressure allowed me to navigate challenges effectively, ensuring that both team and customer needs were met. Resilience became a key part of my approach, as I learned to adapt to fast-paced environments and turn setbacks into learning moments.
Taking ownership of my responsibilities helped me foster a sense of accountability, not only for my own performance but also for the success of my team. I firmly believe in the importance of a strong work ethic, where dedication and commitment are paramount.
Additionally, I champion diversity and inclusion, recognizing that a variety of perspectives enrich our workplace and improve our service. This commitment to inclusivity has not only strengthened our team dynamics but has also enhanced the overall customer experience, reflecting Apple’s core values.More...
Breno Costa
Senior Data Engineer / ETL Architect@Banco Bradesco
Verified
Data Engineer
As a data engineer, I am leading the migration of processes executed in on-premises environments using Hive to the cloud, utilizing Databricks as the main tool. This migration involves not only replicating but also improving the orchestration processes currently executed in IBM's IWS, a tool that no longer meets our needs.
Another important aspect of my work is migrating the data we send to FICO to MongoDB. We are creating unstructured data succinctly, allowing FICO to consume our JSON-based datasets in the best possible manner.
Tools Used:
Databricks
Hive
DevOps
Athena
Teradata
SAS
Main Languages:
Spark
Python
SQL
Within Databricks, we mainly use:
Workflow with jobclusters for each task group, aiming to optimize resources and processing time.More...
Juliana Paz
Teacher of English@Colégio Batista Brasil
Verified
I'm a person interested in learning different tópicos, having experience not only with English, but with several areas such as translation, office assistance among others.More...
Victor Fernandez
ADs Specialist
Verified
5+ years as Customer Support Advisor
Experience as Sales Trainer/TL and Manager for Digital Marketing ProductsMore...
Eliandro Elias
HR and BP Manager@HR and BP Consultants
Verified
As Eliandro Elias, I have successfully implemented strategic HR and business processes, leading to increased efficiency and productivity. I have also excelled in fostering a positive work environment, resulting in high employee satisfaction and retention rates. My leadership in various HR initiatives has significantly improved the company's talent acquisition and management. As a BP Manager, I have effectively managed business partnerships, contributing to the growth and expansion of the company.More...
Gabriel Mendes
Head of Operarions@Mintech Brasil
Verified
As Gabriel Mendes, Head of Operations at Mintech Brasil, I have successfully streamlined operational processes, resulting in increased efficiency and reduced costs. I've led numerous projects to completion, consistently meeting project deadlines and staying within budget. I've also built a high-performing team, fostering a collaborative environment that has significantly improved productivity. Furthermore, I've implemented innovative strategies that have contributed to the company's growth and profitability.More...
Ricardo Gerbelli
Consultor@Anima Kaizen
Verified
Mais de 15 anos de experiência atuando com consultorias em planejamento estratégico, excelência operacional e governança empresarial.
Sou autodidata, o que facilita o aprendizado de novas atividades.
Busco trabalhos remotos para ampliar minha rede e conhecer novos temas.More...
Raphael Cordon
Project Manager / Scrum Master@International Olympic Committee – IOC
Verified
With over a decade of IT experience, I have developed my skills as a Scrum Master and Project Manager, combining strategic oversight with practical technical expertise. My career spans various sectors, where I have successfully led complex projects from start to finish, focusing on transparency, efficiency, and adherence to budgets and timelines.
CERTIFICATIONS & SKILLS:
- CERTIFICATIONS: PMP (Project Management Professional), PSM-I (Professional Scrum Master), ITIL V3 Foundations.
- AGILE METHODOLOGIES: Proficient in Agile frameworks like Scrum and Kanban.
- TEAM LEADERSHIP: Skilled in leading high-performing teams, mentoring and coaching members, and cross-functional collaboration.
- STAKEHOLDER ENGAGEMENT: Experienced in stakeholder communication, managing expectations, and ensuring clear transparency throughout project lifecycles.
- OPERATIONAL EFFICIENCY: Proven ability to improve processes and boost productivity.
- COST MANAGEMENT in Projects: Expertise in managing project budgets, and optimizing resource allocation within project management.
SABBATICAL EXPERIENCE:
In the past year, I focused on personal and professional development, enhancing my technical skills and learning new technologies essential to the IT field. During this period, I:
- BACKEND DEVELOPMENT: Gained proficiency in C#, .NET Framework, and Python with Django.
- WEB DEVELOPMENT: Advanced my skills in creating Web RESTful APIs and applications using JavaScript, React.js, HTML5, and CSS.
- DevOps & CI/CD: Implemented CI/CD processes using Azure DevOps, GitHub Actions and Docker Containers.
- CLOUD COMPUTING: Explored cloud technologies with Microsoft Azure, focusing on Virtual Machines, Microservices, and Serverless architectures.
These experiences are reflected in my project portfolio on GitHub, where I have worked on various full-stack development projects, demonstrating my commitment to continuous learning and technological growth.
LANGUAGE AND CULTURAL INTEGRATION:
Living in the Swiss-German part of Switzerland, I am currMore...
Vitoria Matias
Copywriter@Air branding
Verified
Copywriter at Air Branding, I have successfully crafted compelling and engaging content for social media that has significantly increased brand awareness and possible employees engagement. My writing skills have helped in creating persuasive copies in four different companies. I also have experience in Public Relations.More...
Alex Soares
Software Engineer@ALX_SYSTEMS
Verified
+15 years of experience in software development
Microsoft certificatesMore...
Tamiris Sequetin
Product Manager@Mindera
Verified
I work as Product Manager and Consultant with a software development company, successfully delivering high-quality software solutions to my clients. My work has been instrumental in driving product strategy, managing product development and ensuring customer satisfaction. I have successfully led cross-functional teams and have been pivotal in launching new products. My strategic thinking, coupled with my technical expertise, has greatly contributed to the company's growth. Despite market challenges, my strong leadership has helped in maintaining a steady product pipeline, meeting business objectives and driving product innovation.More...
Andre Mattos
Program & Project Mgmt Specialist@Accenture
Verified
IT professional, project management specialistMore...
Thiago Marchi
Scientist Customer Experience
Verified
Thiago Marchi is a Scientist Customer Experience with a proven track record of success in developing innovative customer solutions. His extensive background in customer experience, data analysis, and product development has enabled him to develop customized solutions that deliver tangible results. Thiago has a strong background in customer experience research, data analysis, and product design, as well as a deep understanding of customer needs and wants. He has been instrumental in developing customer-focusMore...