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Network Power<100 people
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China
Work Background
HyperHealthExecutive Consultant - Strategy and Operations
May. 2022United StatesExecutive Consultant responsible for guiding onboarding of support and operations. Develop and implement strategic planning and development focusing on developing a superior customer service experience within a newly developed and deployed website; business strategy and social media process In this recession, Hyperbaric chamber utilization is a recession resistant business with high rate of return. Personal ownership of a Chamber has the ability to pay for itself in a short period of time. Official website at launch will be WWW.HyperHealth.LIFE
Ar RoofingExecutive Consultant - Operations
Jan. 2022 - Jun. 2022Texas, United StatesExecutive Consultant of Operations. Responsible for developing social media presentation, development and implementation; Website design and oversight; Executive team JAD sessions, personal development to the CEO and production staff. Day to Day development and operation. In this role, complete restructure of staff assignments and daily operations and the short/long term strategic planning was of key importance. In a certain recession ahead of us, we developed a strategic plan to partner with additional discounted contract options, developed customer financing options and set a strategic plan to bring the company from its current stream of revenue/cancelled projects to exponentially increase month over month. With it's implementation, the company realized a 300% realized increase in business/business retention. In order to reach this level of excellence required the team to tear down every aspect of operations and time lines and make them tighter than the competition - Laying first tarp on roofing within 24 hours of signed contract.
CryoFireHealthSpaChief Operating Officer
Sep. 2021USA• Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs
• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Analyze internal operations and identify areas of process enhancement
• Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO
• Directly oversee operations, HR, and accounting, and partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term
• Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
United States Press AssociationSr. Contributing Correspondent Reporter; SDPD Authorized News Media
Mar. 2020
Walmart IDCRecieving Area Manager
Mar. 2019 - Mar. 2020
Corona Chamber of CommerceExecutive Assistant To The President
Jun. 2018 - Dec. 2018Corona, CAProvides assistance to the President | CEO with day-to-day activities regarding work flow, correspondence, general customer care, special events planning, benefits administration, assisting in recruitment, new hire orientation, maintain employee files, etc.. May also assist in employee retention activities, employee relations, and legal compliance and HR practices.
Springboard SolutionsSr. Operations Manager
Aug. 2010 - Jan. 2014Riverside, CAGround floor team member for the development and implementation of California's Hardest Hit areas with regard to foreclosure. Offering assistance to California residents meeting specific criteria to disperse approximately Two Billion dollars to struggling homeowners. Responsible for the development, implementation and day to day activities of the Housing Counseling call center. • Directly responsible for establishing process for scheduling appointments to service high call volume call center.
• Established Training material and trained initial counselors on all training aspects including system functions, Foreclosure Prevention and Keep Your Home California term sheets.
• Participated in counseling model development and JAD sessions.
• Direct interaction with Cal HFA team.
• Direct counseling conducted by myself for any level of employment at Springboard and Springboard Solutions as well as family members.
• Established initial Scripting and updates for Counseling model.
• Responsible for managing Triage and Counseling Key Performance Matrix (indicators).
• Conducted Servicer demonstration of system and call strategy.
• Worked directly with Workforce Management.
Springboard Non ProfitSenior Housing and Post Modification Manager
Nov. 2009 - Jul. 2016Riverside, CaliforniaMoved from sister company, “Springboard Solutions” on behalf of Keep Your Home California’s Two Billion Dollar Hardest Hit Funds program to mitigate foreclosures, to mother company “Springboard” to improve morale; turnover and efficiencies to consistently meet required government and non government KPI’s (Key Performance Indicators) in the Foreclosure Prevention and Credit and Debt management counseling focusing on Making Home Affordable (HAMP) Division, General Counseling Division and Post Modification Risk of Default Division under the Home Preservation Foundation working in tandem with the major Mortgage Servicers through several medians such as whit label counseling; face to face outreach events and virtual counseling events.
Responsible for staffing levels and turnover; day to day operations; improving efficiencies in both Foreclosure Prevention and Post Modification counseling. Charged with moving Foreclosure Prevention Counseling agency rating from a 3 ½ low ranking of bottom 5% to top 50%. Accomplished moving Foreclosure group from last standing to top 1-3 agency consistently and moving Post Modification to #1 ranking agency consistently. FDCPA and NFCC certified.
Springboard Foreclosure Prevention and Non Profit Credit CounselingManager
Nov. 2009 - Oct. 2010Foreclosure Prevention and Credit and Debt management counseling focusing on Making Home Affordable (HAMP) directing the Safe Haven division. FDCPA and NFCC certified. Established the Safe Haven and Soft Landing counseling model in conjunction with the Home Preservation Foundation.
Created outbound call center group and process to handle high call volume. Hired as Foreclosure Prevention Manager. Worked in tandem with Sr. Manager of Foreclosure Prevention to Hire, develop training process and manage Foreclosure Prevention.
Option One Mortgage CorporationSr. Operations Manager
Apr. 2000 - Apr. 2009Sr. Operations Manager, Home Retention Call Center Operations Manager HRCC Manager, Customer Contact Center (CCC) Manager, Borrower Assistance Team (BAT) Manager, Late stage collections (DCU) Manager, Early Collections (EIU) $80 billion sub-prime mortgage originator and servicer. Directly responsible for the leadership and performance of a $80 Billion portfolio in defaults operations with sites in Jacksonville and Irvine and four Offshore sites. Business unit comprised of Customer Service, Loss Mitigation, Collections, Dialer Strategy, Training, and Project Management. Direct report to Vice President. • Recruited to manage the significant growth within the entire loan servicing organization, improve efficiency and lower costs.
• Results include: Improved accounts per FTE in early and late delinquency by 38% • SARs modeling • SDR reports • Audits • Incentives – pay for performance. • Responsible for driving change throughout organization during software introductions, policy and process changes, and business strategy changes requiring adjustments to technology and personnel. • Responsible for Executive complaint resolution for default • Member of Executive committee for ensuring best practices between Servicing departments • Developed and implemented Notice of Intent to Foreclose automation process • Responsible for early mitigation group (Home Retention) effectiveness • Assisted in the design, development and measurement of organizational objectives and strategies • Managed Early Mitigation process and development
• FDCPA certified • Managed early and late stage delinquency portfolios through Foreclosure • Managed Operational strategy for division. • Developed KPI’s for division to ensure they aligned with company goals • Ensured OGSM’s for division aligned with the company’s OGSM’s. • Six Sima – Black Belt Certified
Promark Manager
Jan. 1996 - Jan. 2000Santa Ana, CA• Managed independent insurance agents and company. • Directly involved with strategy and calling structure of agency. • Managed relationship between independent insurance agencies.
• Ensured consistency and best practices between sites and agents.
• Conducted new hire training and orientation.
Quantum UniversityExecutive Officer
Jan. 1993 - Jan. 1996• Direct report to Board of Trustees • Responsible for day to day operations of the university including morale of students and employees • Managed process of new Health Care Center and resort in Barbados . • Managed process of new Health Care Center in California where new graduates were encouraged to continue to develop after graduation. • Re-organized instruction for inefficiencies.
SCAQMDSr. Enforcement Inspector
Jan. 1988 - Jan. 1993• Sr. Enforcement Inspector in charge of implementation and training to government officials and all California Smog technicians for Rule 1411.
• Rule 1411 Expert and expert witness
• New officer training in the field
• Bus and truck stack violation expert.
• Certified to read opacity and Ringleman smoke omissions visually • Inspected territory in California all gas stations for pump and venting violations.
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