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Network Power<100 people
Roles
🧨100%
Consulting
✨80%
Business Owner
🧑💼80%
C-level Executive
Geos
🇦🇪20%
United Arab Emirates
🇬🇧20%
United Kingdom
🇸🇦20%
Saudi Arabia
Work Background
Khalid Al Hussami Consultancy officeBusiness Consultant & Coach
Jul. 2024Jeddah, Makkah, Saudi Arabia
GREEN MARCOMPartner & CEO
Jun. 2022Jiddah, Makkah, Saudi ArabiaWe are specialized company in Branding , Social Media , Graphic Design, Marketing, Marketing Strategy
Spots Light CompanyCo-Founder & CEO
Sep. 2020Jiddah, Makkah, Saudi ArabiaWe are specialized company in all hospitality and Events & Entertainment management
freelancer company Independent Business Development , Operation and Insurance Consultant at Free Lance Dates Employed
Dec. 2014Projects Executed / Handled: -
(Fab 2017 – March 2020) Business consultant for International Extend Care Center ( IEC ) Operation Setting up business office & Billing,
Admission Office Contract, (Governmental and nongovernmental) Collection and receivable Risk analysis
Medical Insurance for the IECC, Home care, Marketing & Sales, building team.
(Mar 2018 – six months) Business consultant for business office and claims at GNP hospital Reviewing the claim process Putting plan to develop and improve the process Reviewing prices Reviewing contract
(Jun 2016 –2017) setting up medical specialized clinic and home care business and giving consultation on new business in Health care industry Setting up the business and operation plane. Setting up their operating system & CRM & financial (planning, budgeting and forecasting). Putting their operation policy and procedure.
(Dec 2014 - Present) Work with consultancy firm GLG as freelancer to give an expert opinion in financial and in
insurance business in KSA for their client.
(May 2015- Oct -2015 Insurance consultancy for mega multi-international medical company (name confidential) who will built and operate medical city in north of Jeddah Review their contracts with and Setting up their insurance needs
Free LanceIndependent Business Development , Operation and Insurance Consultant
Sep. 2014Jeddah-Working as freelance consultant, taking up short to mid- long term projects with various companies and offering them with acquired expertise in multiple organizational functions.
-Functioning as an external executive responsible for analyzing businesses, identifying risks, and -presenting risk mitigation strategies, as part of the problem solving process.
-Planning, scheduling, coordinating, and completing client engagements and high-value projects within defined timelines, budgets, and service levels.
-Assisting in the development of self-sustaining operations based on in-depth analysis of the nature of client’s business, performance management, client’s field / sector, and its immediate operational requirements.
-Rendering consultancy to clients in the areas of business restructuring, business process re-engineering, sales & marketing strategy formulation etc.
-Operating in an advisory mode for financial services and insurance industry clients, sharing insights about dynamic market conditions, and assisting in business development.
-Providing subject matter expertise in the areas of team building, resource optimization, compensation planning, and motivation techniques to clients.
-Collaborating with client companies to map their quality parameters, and developing robust systems to test and assure adherence to these during all stages of the business cycle.
Free lancer consultancy
WeqayaInsurance Consultant & Head of claim at Weqaya cooperative insurance
May. 2014 - Sep. 2014RiyadhKey Responsibilities:
• Worked in a dual leadership role, provided insurance advisory to the business, and spearheaded the claims department, with focus on achieving respective functional objectives.
• Functioned as a critical part of the Pricing and Restructuring Committee to review Weqaya’s pricing strategies from time to time against those of the competitors.
• Rendered insurance related guidance and consultancy to key accounts / corporate clients, with regard to the best suited insurance solutions for their customized requirements.
• Collaborated with brokers, agents, claim executives, and department managers to increase company revenues, and enhance customer experience.
• Headed the claims review committee, ensured that all claim requests are processed within the allocated timelines, and promoted accuracy & focus on details in amount calculations.
• Led the claims management team to pay out all claims to relevant parties, settle insurance related issues, and resolve disputes and fraudulent cases after thorough investigation.
• Liaised with the company’s legal team to initiative insurance cases, and assisted in pursing these claims in the court of law under relevant rules and regulations.
• Organized and delivered training to all team members on various topics including insurance sales, customer service, claim settlements, problem solving etc.
SANAD Cooperative Insurance and Reinsurance JSCMotor claim service manager
Mar. 2013 - Mar. 2014Head office Riyadh -KSAKey Responsibilities as Motor Claim Service Manager:
• Led the claims process for motor insurance covers at 3 regional offices of SANAD, focused on streamlining claim settlements within strict timelines.
• Involved in the drafting of motor claim procedures in line with the SAMA requirements and business needs, and rolled-out the finalized norms in 3 regions.
• Established service centers across the regions, which were equipped with dedicated service terms that automated all service requirements of SANAD’s clients.
• Handled the resolution of all insurance related issues, pay-out of claims to relevant parties / claimants, as per the policies defined by the company.
• Reviewed a large amount of documents, processing files further, handled customer complaints, and resolved escalations regarding insurance claims.
• Assisted the senior country-level management in identifying fraudulent claims through in-depth investigation of claim requests raised by claimants.
• Participated in periodic review meetings to note and document the performance of service centers, and provided constructive feedback, primarily for reduction in the loss ratio.
• Coordinated with the training and development department to identify training needs of the team, and schedule sessions to improve the productivity and performance of claim department staff. Highlights:-
- Successful in one year we achieved the defined business targets , which reducing the outstanding due claims by 65% and working on the salvage to reduce the outstanding and liquidate these asset to reduce the claim ratio and the impact on the policies( underwriter ) - Writing the workshop policy and procedure - Also writing and implementing the claim policy and procedure for the department - Reduce the outstanding dues in favor of the workshop and repair agency to 75%
Sanand cooperative insurance & Re-insurance JSCWestern Region Manager
May. 2011 - Mar. 2013JeddahKey Responsibilities as Western Region Manager:
• Reported to the VP – Business Development and CEO, with major role in the supervision of routine business operations across all departments.
• Handled complete accountability for the performance of the Western Region Team, defined monthly targets, and motivated team members to achieve these goals consistently.
• Involved in the implementation of recruitment drives to hire talented professions for the sales and operations team, with a view to identify and approach new business opportunities in the region.
• Collaborated with risk underwriting team, medical consultants, and general managers to develop new products based on market requirements, while also enhancing existing insurance covers based on customer feedbacks.
• Maintained relations with the brokers and vendors of the company, extended product support to them, and resolved their issues on an ongoing basis, to fuel business growth.
• Focused on driving efforts for the reduction in solvency, increase in collection of premiums, and strict enforcement of the credit policy, throughout the region.
• Planned, developed and implemented various Point of Sales at distinctive locations, and made them fully operational in the first quarter of 2013. Highlights: • Successful in achieving the defined business targets for FY 2011, which saw the renewal of all existing business approximately worth 50 million.
• Instrumental role in initiating and driving a campaign that helped in the 80% collection / recovery of premiums outstanding for more than 360 days.
SABB Insurance Services limitedDevelopment Executive
Feb. 2008 - May. 2011Jeddah - KSAHighlights:
• Successful in generating revenues worth SAR 300 K in the year 2009 for a start-up venture, despite it being the year of massive global financial slowdown.
• Significant contribution in the development of SABB Takaful business (SAR 1.23 million) in 2010, through the sales of Savola PA & Life Policy, the highest ever numbers achieved after CMBi was launched by the company. Key Responsibilities:
• Functioned as Head of Operations in the western region, and reported to the Head of KSA Business and Project Manager In-charge for the Western Region (Jeddah Office).
• Approached the existing corporate customers of SABB to share new policies and insurance covers with them, and generate repeat as well as referral business opportunities.
• Managed customer portfolios of new as well as existing SABB clients, rendered proactive service, and ensured customer delight.
• Involved in the implementation of defined sales plans within the region, developed and implemented sales pipelines to achieve annual revenue targets.
• Identified opportunities within and outside SABB for SISL segment business, and delivered sales numbers on a monthly, quarterly, and yearly basis.
• Assisted the management team in conducting analysis of the performance of various SABB products in the market, in order to determine scope for improvement.
• Provided market insights to the product development and marketing teams with a view to enhance the effectivity of insurance covers based on consumer behavior data.
Amadeus Saudi ArabiaBusiness Development Manger
Jun. 2007 - Jan. 2008Head office - Jeddah - KSAHighlights:
• Successfully negotiated deals with 15 travel agencies to use Amadeus System as their preferred back office system for hotel bookings. Key Responsibilities:
• Maintained extensive knowledge of dynamic market conditions through focused market research, and worked towards the achievement of financial growth for the company.
• Defined long-term business objectives, and rolled-out strategic business development plans to interface with customers and achieve sales targets.
• Identified business opportunities, assisted the team in generating leads, negotiated and closed critical business deals, and contributed to the increase in market share.
• Sustained existing relationships with travel agencies in KSA, developed new contracts in the field, and pitched Amadeus Saud Arabia’s technology products.
• Handled a versatile portfolio of products including hotel and car insurance (non-air products), Epower back office system, and other revenue products.
• Analyzed the performance of newly launched products in the market, and collaborated with central group business for placing and marketing these in the Saudi market.
• Provided market insights to the promotions and marketing teams to develop creative campaigns to target business audiences, small and medium enterprises.
AIGBusiness Development manager
Jun. 2006 - Jun. 2007AIG - Arabian American Insurance Company (AAICO), KSAKey Responsibilities as Business Development Manager:
• Functioned as the Business Development Manager, primarily responsible for leading a high-performing salesforce to achieve revenue targets in the region.
• Formulated strategic plans for short, mid, and long-term business expansion in the region, aimed at the development of high-grossing business pipelines to sell insurance covers.
• Handled the implementation of a new travel insurance cover in the market, assisted in the generation of leads, and their conversion to sales.
• Focused on driving exponential and consistent growth across individual insurance segments of the company, by motivating the workforce to perform to the best of their abilities.
• Assisted the team in sustaining relationships with existing brokers and insurers to increase direct sales within the region, further strengthening the market share.
• Collaborated with insurance agents, local vendors, and in-house employees to deliver optimum customer service to all clients, to gain repeat and referral business.
• Developed training plans and programs for the team to enhance their skills in the areas of lead generation, sales pitch, customer interaction, and negotiations.
AIGClaims Officer
Sep. 2001 - Jun. 2006AIG- American Life insurance – General, Dubai, UAE and KuwaitKey Responsibilities as Claims Officer:
• Reported to the Arabia Dubiety Regional Claims Manager, and handled accountability towards the settlement of customer claims for various insurance covers.
• Managed the claims process right from receiving initial application from policy holders, to verifying customer details, seeking approval from the decision making team, and paying out claim amounts to the policy holder.
• Led and processed claim applications for accident, health, workmen compensation, marine, property & service insurance covers, within the scope of AIG’s rules and regulations.
• Accepted claims from policy claimants situated majorly in KSA, Dubai, Kuwait, Oman and Bahrain, and other such claims intimated by any globally based AIG offices.
• Conducted internal audits to review outstanding claims, and paid claims, generated monthly / quarterly / annual payment reports, and submitted it to the management.
• Involved in the preparation of a report that assessed the inflow and outflow of intimated, outstanding, and paid claims respectively, on a weekly as well as monthly basis.
• Posted at Kuwait for 11 months to manage claims of a large portfolio comprising 7 petroleum companies and a total employee headcount of 24000. • Managed the reinsurance cycle for the company’s accident and health (A&H), workmen compensation and life policies; coordinated with the local insurance companies in Kuwait fronting these policies. • Involved in the planning, implementation, and execution of plans for reduction of outstanding claims, which achieved considerable success consistently.
Universal Motor Agencyworkshop customer service coordinator and insurance officer
Jan. 2000 - Aug. 2001Jeddah - KSAVarious Positions
NCBVarious Job
Jan. 1997 - Dec. 1999Saudi Arabia - Jeddah+Computer Center – Data Quality Improvement Project - Consultant
To direct & assist the project team which been initiated to rectify most of the existing data problem with the existing cores system at NCB , by enhancing the system and running a data cleansing for the bank customer information , which these information will be utilized to build the required Customer Information Data System.
System Analyzes.
Proposing validation rules and control condition.
Implementing data quality control.
Proposing new layout and friendly user.( for the user screen )
Coordinating with the business centers in the bank for the requirement roles.
The cores system which been use by NCB ( Banks, Investment system , Multipac system ( Credit Card ) , Shear System , corporate system ) . +Credit Card Center – Collection Department - Team leader Responsible to manage and supervise collector team
Monitoring the delinquent credit cared
Handling the negotiations with the credit holder the method of payment
Ensure that all agreements, which been made with the cardholder, are in order and enforce.
Prepare a weekly / monthly report of the collection
Reviewing the claim file before send the case to the legal department in case of action
Provide SAMA with C-list ( delinquency list ) on monthly basses +Risk Management – Coordination Group- Head Office -Jeddah- KSA Department been initiated when the bank decide to change from a solo company to a Limited Joint company, this group was reporting directly to the Retail General manger.
Analysis the bank retail portfolio (loan, overdraft LC, Investment).
Reviewing and putting the recommendation of write off some of the
Requesting for closing dormant account.
Prepare a report showing the retail position
SABBVarious Job
Oct. 1989 - Aug. 1996Saudi Arabia - JeddahSaudi British Bank - Jeddah-KSA Credit Control & Operation - Supervisor
o Issuing & checking all type of bank guarantees.
o Reviewing and checking documents for corporate loan & personal loan
o Reviewing and checking the corporate security documents.
o The Custody of the security documents for corporate accounts.
o In charge of all the Trade and commercial banking inquiry.
o Reviewing and checking approved facilities limits
o Inputting and authorizing the financing limit in the system
o Control and monitor the activity for the bad debts accounts
o Day to day corporate operation Supervisor ( import & Export ) at the latter of Credit Department
o Supervise a team who handle export & import LC
o Checking and Authorized all new opened DC (LC) import and export
o Authorized the BR/DPB /BCI settlement
o Review the bank risk for the type of LC ( Sight ,Cat B LC, Defer Payment LC DPA
Acting Supervisor Cash ( branch ) Casher ( Branch)
Senior Customer Service ( Branch )
Customer service ( Branch)
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