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Network Power<100 people
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🔥33%
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Bulgaria
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Brazil
Work Background
Witt O'Brien'sIT High Availability & Disaster Recovery Consultant at JetBlue
Apr. 2023 - Dec. 2023New York, New York, United StatesIT High Availability and Disaster Recovery Consultant for JetBlue. Developed JetBlue Disaster Recovery Plan Template and Runbook for standardization across the enterprise in conjunction with the BCDR & IT Operations teams. Created Disaster Recovery Plans and Runbooks for 2 Enterprise-based Critical Airline Applications that were being upgraded to new systems. Both utilized SaaS-based High-Availability systems in AWS. The other is a SaaS-based hybrid cloud utilizing AWS, Azure and Oracle hybrid Clouds. The first solution required minimal Disaster Recovery Scenarios to cover just a single point of failure and is managed by vendor FLIGHTKEYS. Extensive Failover testing was done pre-cutover to the live system and Lessons Learned along with solutions and resolutions were documented and added to the new DR Plans. The second solution involved Multiple DR scenarios based on the multiple points of potential failure and complexities due to the number of systems, databases, up and downstream integrations, and the underlying hybrid infrastructure. DR scenarios included disruptions or outages of AWS, Azure, Oracle and network communications. Actual failover is managed by the Vendor Wipro. Extensive failover testing was completed before cut-over to the new TOPS OPS system. Also provided the JetBlue BCDR Team: • A Customized BIA Tool to their Specifications & requirements (Impact™ BIA &Data Analysis Tool)
• access to the Free Impact™ Risk Assessment Tool with Guidebook, training & Risk Reference Card™
• Guidance and recommendations on Future Risk Assessments and BIAs
• Guidance and additional key questions to ask suppliers & vendors • Explain highly complex IT Systems and DR procedures to key non-technical leaders
• Recommend building out a center of excellence for key areas of their BCDR such as Life-Safety, BC, & DR
• Recommend a Flow-chart for Disaster Communications to crewmembers
IlluminaConsultant
Apr. 2021 - Nov. 2022San Diego Metropolitan AreaProvide consultation to key employees and resources on business continuity, disaster recovery. Key Results: Complete 68+ BIAs
Complete 60+ Business Recovery Plans (BRPs - Business Continuity Plans)
27+ Tabletop Walkthroughs 15+ ITDR Plans Complete series of Exercises to test existing plans and strategies, identify GAPS
Create DR template for Application Recovery to client requirements and industry best practices
Self-employed writer/authorBest Selling Book Author 25 WAYS TO INCREASE YOUR BUSINESS RESILIENCE
Aug. 2020Keith is the author of the #1 Best Selling New Release 25 WAYS TO INCREASE YOUR BUSINESS RESILIENCE: A Simple Guide to Implementing Business Continuity and Contingency Planning for Businesses. The book is directed at small and midsize businesses to guide them through the steps required to develop and create a business continuity plan and increase their resilience to business disruptions. The book also includes two bonus chapters where Keith interviews Eric Lofholm on mindset and success, and Jermain Jackson on Stress and anxiety managment and reduction. Chapters include: Preface ix
Determine Your Critical Business Processes 1
What Are Your Risks? 3
What are the Impacts? 5
Determine the Financial Impacts 7
How long can you go without being Open? 9
Which Applications Are Critical? 13
Protecting your Applications & Data 15
Minimizing Downtime 19
Protecting Your Employee’s & Workforce 21
Protecting Reputation 25
What are your critical business documents? 27
Protecting your critical documents 29
Crisis management 31
Creating Your recovery strategies 37
Documenting your Plan 43
Crisis Communications basics 45
Resuming Operations Quickly 49
Mitigate Costs with Preparedness Measures 51
Ensuring Recovery 53
Testing Your Plan 55
Maintaining Your Plan 59
Document Everything 61
Review Your Insurance 63
General Tips to Mitigate and Endure A Crisis 67
The Secret to Surviving Crisis 73
Bonus – Interview with Eric Lofholm on Dealing with Crisis in Business 77
Bonus – Interview with Jermaine Jackson on Dealing with Stress 91
Erwood GroupCOO, Founder & Principal Managing Consultant
May. 2020
CoupangCrisis Manager
Feb. 2020 - Jun. 2020Provided Crisis Management and Response Consulting to On-site/Off-site fulfillment executive and legal team (Covid-Response team) in Riverside fulfillment center and globally to coordinate with the South Korean Executive Management Team. Provided coordination and liaison with Riverside Sherrif's EOC team for updates and response. Kept the Coupang Riverside fulfillment center open and fully operational utilizing Pandemic Response planning which could change hourly. Provided full operational response and guidance as well as training and handed off to internal team members to continue after several (5) months.
Erwood GroupC.A.R.E.S. Program™ - Continuity and Recovery Execution System™
Jan. 2020United StatesThe C.A.R.E.S. Program™ is our system to implement business continuity, preparedness planning, and disaster recovery to ensure operational endurance despite any disruption. C.A.R.E.S. Program™ stands for Continuity And Recovery Execution System™.
Erwood GroupCrisis Communications Development and Trainning
Jan. 2020United StatesLearn how to communicate to the key players in your business, down to business units, how to handle the media and control your narrative. And, how to properly communicate up to the executive team.
Learn how and why you want to create communications templates. Which Platforms to communicate on and why. Should you have an emergency notifications tool? What about hotlines for employees, vendors and clients? Who should have the authority to send out these communications and who clears them before they go out?
Erwood GroupCrisis Management Training
Jan. 2020United StatesTake your Crisis Management Team Training to new heights with not with just exercises, but with in-depth crisis training. I can help your Crisis Management Team keep focused, reduce distractions, how to set expectations, make critical decisions quickly, and make them right. More importantly, how to adjust, transition, and pivot if they’re wrong. Learn how to structure your Crisis Management Team Properly. Ensure you have the right people on your team. How to work together cohesively to effectively manage any crisis.
Erwood GroupBusiness Continuity Coaching for Planners
Jan. 2020United StatesWhether you’re just starting out implementing your first Business Impact Analysis or you’re a seasoned professional looking for new ways to engage your team and reach your contingency and resilience goals. Stuck in the BIA Phase and can’t progress? Need New Exercise Ideas? Executive or Leader Engagement problems? Lack of interest? Funding problems or need to prove the cost-effectiveness of your program? Let’s chat and I will help you find ways to get the needle moving on your program's progress again.
Erwood GroupPreparedness Planner for Executives, Key People & their Families
Jan. 2020United StatesYour business relies on key employees, crisis teams and of course your executives especially during times of calamity. Key employees keep your critical processes functioning, keep your vendors and clients informed, and ultimately keep your business performing. How do you ensure your Key Employees Show up when they’re needed most? It’s more than just compensation. During major disruptions such as earthquakes and hurricanes, absenteeism also increases. Most employees, even key employees will not return to work until they know their own families are taken care of. This also doesn’t have to be just their immediate family members. It could include parents, siblings and other close family members. Ensuring your key employees are taken care of through planning, programs and other strategies will provide you an edge when major disruptions occur. Employees knowing their family members will be taken care of are more likely to respond to the needs of your business. Get Your Key Employees & their families Prepared and set up a program with your business today.
Self-employed writer/authorBook Author The Ultimate Guide to Winning Sports Pools: the Strategy for Dominating Football Pools
Oct. 2018The Ultimate Guide to Winning Sports Pools: the Strategy for Dominating Football Pools
Sungard Availability ServicesLead Senior Consultant
Sep. 2017 - Jan. 2020United StatesConsult and assist external clients in areas of Risk Management, Business Continuity, Disaster Recovery, and Security. Conducted numerous Discovery Meetings, BIA's, and Assessments for Business Continuity, Disaster Recovery, and Security (physical and Cyber). Created numerous Business Continuity, Disaster Recovery, and Crisis Management Plans for clients across a variety of industries. Created, facilitated, numerous engaging exercises to test and check plans for GAPS, weakness, flaws, improvements, and successes. Completed post-exercise assessments and reports including recommendations for improvement. Provide Disaster Recovery testing exercises, reviews, remediation, and training as needed to improve disaster recovery across numerous clients. Train DR teams in the proper documentation for compliance and review per selected standards and client requirements. Conduct numerous reviews, provide reports, and other documentation for critique and improvement with recommendations to BCM/DR/Security teams, executives, and managers. Worked with Clients Such as:
AAG, American Airlines, AbbVie, Carbon Black, DigiCert, DLA Piper, Hudson Pacific Properties, Littler Mendelson, McLane, Unify Square
TechTargetBusiness Continuity and Disaster Recovery Expert - Ask the Expert
Aug. 2010 - Aug. 2018Keith Erwood answers questions regarding Business Continuity and Disaster Recovery.
Business Resiliency and Relief FoundationFounder and President
Dec. 2008The Business Resiliency and Relief Foundation or BRRF.org is a foundation dedicated to helping small and medium sized businesses recovery from disasters.
Disaster Preparedness BlogOwner, Founder, Editor-in-Chief - Business Continuity, Disaster Preparedness and Disaster Recovery
Jan. 2004Disaster Preparedness Blog provides up to date information about disaster preparedness, emergency management, business continuity, risk management and occasionally on national security issues.
Self-employed writer/authorBook Author
Jan. 2004Chula Vista, California, United StatesKeith Erwood Writes about various topics such as preparedness, business continuity, disaster recovery, risk, and emerging threats. His first book, The Ultimate Guide to Winning Sports Pools: the Strategy for Dominating Football Pools helps sports pool betters develop a consistent winning strategy for winning. He also owns and writes for the popular, Disaster Preparedness Blog, offering preparedness tips, national security, global security, and threats from Terrorism to Near Earth Objects. Keith has also written for publications such as Continuity Insights.
Continuity Co., LLCFounder, CEO CIO, & Chief Consulting Officer- Business Continuity and Disaster Recovery Consultant
Jan. 1999 - Sep. 2017San Francisco Bay Area, New York CityContinuity Co LLC a professional risk management, business continuity and disaster recovery services company that specializes in helping businesses and organizations mitigate risk through effective business continuity planning, disaster recovery, and emergency management. Have you been asked if you have a business continuity or disaster recovery plan by one of your current or perspective clients? If so, you’re not alone. This trend we call “Trickle down Continuity” is certainly on the rise and will continue for the foreseeable future. Today many businesses are required to have business continuity plans, and prove they can operate after a disaster. Some of the biggest companies have teams of people dedicated to contingency planning, risk management and disaster recovery. Yet they still struggle with down-time, disruptions, gaps in their planning, measuring costs, ROI and still fail to meet recovery objectives. There is also a veritable alphabet of different Business Continuity Standards to choose from such as NFPA 1600, ISO 22301 ASIS/BSI BCM.01:2010, and many, many more. So which of these standards do you choose to implement, when do you implement specific or more than one standard, and perhaps most importantly, why? Better yet, how do YOU implement a successful program in your business? ✵Make Continuity Company part of YOUR team✵ We will implement a successful program, ensure resilience, control costs, and measure ROI. And, you’ll learn you can profit by utilizing lessons learned from past successful examples by other businesses to implement in your company. Why choose Continuity Company? Benefits of our services:
1. Maintain Business Operations During an Emergency
2. Meet Regulatory and Standardization Requirements
3. Know your Costs – downtime costs, lost productivity costs, recovery costs, measure ROI
4. Discover Hidden Business Value and profit Contact us today and schedule your strategy session ✆877-565-8324
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