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Work Background
US LBMIT Field Implementation Lead
Aug. 2024
firstPRO, IncField Implementation Technician
Nov. 2022 - Sep. 2024
XeroxTechnical Support Engineer
Feb. 2022 - Oct. 2022Repair and maintenance of laser printers.
TEKsystemsInfrastructure Engineer
Aug. 2021 - Feb. 2022Waterloo-Cedar Falls Area- Overseeing and maintaining all computer hardware and software systems - Successfully diagnosing and troubleshooting any problems or issues - Resolving technical issues relating to network interruptions - Installing and configuring computer systems and applications within the company - Completing detailed reports listing requests for technical assistance and steps taken to resolve them
HPField Service Technician
Mar. 2015 - Aug. 2021- Installed, serviced, repaired and maintained laser printers and wide format printers, scanners, desktop and laptop PCs - Provided customer support to ensure customer satisfaction - Diagnosed errors or technical problems and determined correct solutions - Produced timely and detailed service reports
Sedona TechnologiesInstaller
Nov. 2014 - Mar. 2015- Installed laptops, printers, scanners in an Active Directory environment, working within State Farm Insurance offices - Packaged decommissioned equipment for return and salvage - Escalated all issues with the aforementioned to the appropriate team for remediation
Staffing Resource Group, IncPatient Service Technician
Jul. 2014 - Sep. 2014Oelwein, IA- Delivered oxygen cylinders to patients - Successfully refurbished durable medical equipment after return from patients - Fixed and serviced durable medical equipment
Mediacom CommunicationsDirect Sales Representative
Dec. 2013 - Jul. 2014Oelwein, Iowa- Provided direct sales and customer service for residential cable, internet and phone services
ManpowerGrouptemp associate
Feb. 2013 - Mar. 2014Various different assignments in manufacturing Screen printing, food production etc.
Wide Open WagonStore Manager
Jun. 2012 - Feb. 2013Ensured excellent operation of a small retail store
Cabela'sATF Compliance Outfitter
Sep. 2011 - May. 2012- Ensured all firearms transactions were in compliance with Federal and State laws - Completed all transactions in accordance with company policy, Federal and State laws
Rent-A-CenterLead Assistant Manager
May. 2007 - Dec. 2009- Assisted the store manager in all aspects of the store operations - Primarily in charge of collections - Successfully reduced recurring past due accounts by over 75% - In-store point of contact for both consumer product computers and internal systems for support when required
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