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Work Background
On the Spot Utility Resources, LLCLead Utilities Technician
Mar. 2022United StatesLocating underground utilities; Maintaining public safety and MNDOT protocols; Managing relationships with clients and contractors/crews.
USPSMail Carrier
May. 2016 - Jun. 2022Minneapolis
CargillContract Instructional Designer / Project Manager
Mar. 2016 - Apr. 2016Hopkins, MNShort term contract: Risk Management Training development in the Animal Nutrition business unit (CAN).
Capella UniversityInstructional Designer
Jan. 2015 - Jan. 2016• Work with faculty SMEs and stakeholders to create and revise curriculum for online courses based on defined curriculum standards and requirements.
• Work with faculty SMEs and stakeholders to design and develop online courses that are suited to the adult online learner and meet Capella’s standards and requirements.
• Create strong alignment between the course competencies, assessments, and learning activities to increase learner efficiency in mastering competencies.
• Understand, articulate, and use good judgment in applying course development processes, tools, and standards.
• Prioritize and manage course development activities and deliverables for multiple courses and subject matter experts to ensure on-time delivery of course content.
• Work with faculty SMEs and stakeholders to create appropriate content and select and obtain subject matter materials for intended learning outcomes, following appropriate legal, ethical, and procedural guidelines and practices.
• Apply adult and online learning principles to the design of online courses and instructional media to effectively engage learners.
• Advocate for learners and faculty in the design of online learning activities, instructions, and presentation.
• Integrate instructional media into online courses to maximize the effectiveness of the online learning experience by increasing interaction, motivation, instruction, and practice opportunities in an online environment.
• Assist on special projects as assigned.
OptumHealthInstructional Designer
Jun. 2012 - Mar. 2014responsibility for documentation to support knowledge transfer events designed for the frontline staff. Exceptional design, development, and delivery of blended learning models, PowerPoint presentations, and other training artifacts to support all training initiatives as required. strong communication skills both written and verbal with a firm understanding of Adult Learning Principles. manage knowledge successfully, including documentation of upgrades and enhancements using a standard repository, version control, and revision history matrices. Responsibility for maintaining SME-level knowledge on all the features and functionality of the system applications and ongoing education on these products as new enhancements and upgrades are released is a significant expectation for this role. Responsible for design, development, and on-time delivery of documentation for various system applications using a standard documentation methodologySeamlessly edit and manage all documentation, including version control, within our standard document repository Use a balanced and open communication style with team members, manager, internal customers, and leaders from the initial development of documentation to the final deliverySuccessfully design, develop, and deliver blended learning models, PowerPoint presentations, and other training artifacts to support all training initiativesAttain SME-level knowledge on all the features and functionality for most system solutions and maintain ongoing education on these products as new enhancements and upgrades are releasedExtensive experience in instructional design and Adult Learning Principles Ability to coordinate with other functional teams to complete individual team projects and initiatives, including instructional designOther duties as assigned
Everest InstituteMA Program Chair (Director)
May. 2010 - Jan. 2011Medical Assisting - Program Chair
Assist Director of Education with departmental curricula review, program development and textbook review. Maintain departmental files to include a course syllabi master book, all course tests, quizzes, projects and test keys. Evaluate faculty and update the Academic Dean as needed and/or as required. Assist in interviewing and orienting new departmental faculty to become acquainted with policy and procedures of the Institution and the Company, and serve as a mentor in the implementation of effective teaching skills. Responsible for implementation of Retention Plan and oversees retention of students within program, meeting retention rate in accordance with Institution, accreditation, and Company guidelines. Assist with implementation and evaluation of programs and activities to ensure that the Advisory Committee functions in a manner consistent with accreditation standards. Participate in professional development activities and programs as required by accreditation/regulatory agencies. Ensure overall student satisfaction levels. Instruct classes as assigned, and fill in for absent instructors. Schedule and post office hours to provide academic support to students, tutor if necessary, and provide other assistance as needed. Maintain a teaching assignment for each module. Participate in faculty meetings, orientations, graduation exercises, and other functions as directed. Responsible for facility orientation and training. Assist in managing registration process each term. Assist in the Add/Drop period each term. Ensure that all educational activity is conducted in a legal and ethical manner. Perform other duties and responsibilities as assigned.
Park Nicollet - Pathway LaboratoriesPhlebotomist
Jul. 2009 - May. 2010Phlebotomist (traveling)
Phlebotomy (drawing blood) at various Nursing Homes, Care Facilities, Private Homes, and Group Homes. Completeing required paperwork and delivering laboratory samples to Methodist Hospital Labs in a timely manner.
MEDICAL RESOURCESCorporate Operations Analyst and Trainer
Mar. 2002 - May. 2005Analyzed every aspect of 70 national radiology clinics for $50 million national radiology management company. Reviewed financial, clinical, safety, site development and expansion, billing and collections, and management processes. Conducted operational audits of all sites and determined areas of excellence and those that needed improvement. Created assessment reports to communicate findings to management. Provided training based on report findings and attended training and motivational meetings.
* Optimized effective operations by gaining trust of physicians and site managers and motivating them to express concerns and request guidance.
* Maximized staff adherence to company policies and procedures or new software implementation by becoming "go to" person when staff demonstrated resistance to change. Became very successful at explaining need for change and motivating people to lower their resistance.
DPT BUSINESS COLLEGEMedical Office/Business Instructor
Jan. 2001 - Jan. 2002Managed classrooms for educational institution having 500 employees. Developed syllabi for classes including all training materials and tests to satisfy curriculum requirements. Created games from study materials to generate students' interest and enjoyment, utilizing props such as Play Dough or taste-testing materials to create hands-on experiences and high level of comfort. Understood and maintained school policies and curriculum requirements with little support or assistance. Maintained grades for each student and developed projects and extra credit activities.
* Convinced corporate staff not to institute grading curve for students which would have compromised program curriculum and compelled students to compete with each other rather than focus on required materials.
* Shepherded students in classrooms of 20-30 people to learn required material by providing professional instruction and supportive environment.
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