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Work Background
StericycleDirector, Internal Communications
Nov. 2020 - Apr. 2024Greater Chicago Area- Pioneered Stericycle's inaugural, multi-language Internal Communications Survey to gauge team member trust and satisfaction across communication channels.
- Developed a robust quarterly internal communication metrics dashboard to measure message effectiveness and reach.
- Led "The Loop" project, modernizing content and channels for desk-based team members and expanding global and local communications to 8,000 field team members.
- Crafted engaging video update scripts for the CEO that resonate with our company's Core Values.
- Designed, built, and launched Stericycle's global intranet MVP, dedicated to sharing our evolving story.
EncoreSenior Manager, Internal Communications
Nov. 2016 - Nov. 2020Greater Chicago Area- Spearheaded global message strategy and delivery tactics to maintain team member connectivity during the COVID-19 pandemic.
- Managed communications for six acquisitions in three years, including drafting media holding statements, announcements, talking points, and welcome materials.
- Conceptualized and executed quarterly Global Live Broadcasts, contributing to a 20-point improvement in leadership communications scores.
- Oversaw the design, development, and management of digital communications solutions for Encore Connect, the company's worldwide intranet.
- Collaborated on large-scale global technology transformation and cybersecurity projects.
Astellas Pharma US, EY and AllstateFreelance Communications Professional
May. 2013 - Nov. 2016Illinois, United States- Collaborated with Astellas Pharma, Ernst & Young, and Allstate on various communication and change initiatives, ranging from benefits enrollment to global IT services.
- Launched innovative technology initiatives and led cultural change projects.
- Developed strategic communications plans and change management strategies.
McDonald's CorporationManager, US Communications
Jan. 2012 - Jan. 2013Oak Brook- Revamped and improved quarterly reports for U.S. owner-operators and Investor Relations.
- Led communications for North American Supply Chain leadership.
- Managed crisis communications and supervised embedded specialist-level reports.
Freelance Corporate CommunicationsFreelance Change Management / Communications Professional
Aug. 2009 - Jan. 2012Greater Chicago Area- Worked with Pactiv LLC, Aileron Communications, and Hospira on diverse projects including leadership communications, legislative lobbying, and restructuring efforts.
- Consistently provided strategic guidance and support.
Exelon CorporationSenior Manager
May. 2007 - Aug. 2009Greater Chicago Area- Served as Editor-in-Chief for Inside Exelon, a corporate magazine, and led its redesign.
- Produced award-winning annual reports and contributed to sustainability programs.
- Managed various corporate communications responsibilities.
NavistarManager, Engine Group Communications
Jul. 2005 - Apr. 2007Greater Chicago Area- Led change management initiatives for global product rebranding.
- Created impactful presentations, memos, and scripts for business unit executive leadership.
- Organized charitable disaster relief efforts.
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