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Work Background
Dunedin HR Solutions LLCPresident
Aug. 2023Dunedin, Florida, United States · Remote
Self EmployedSelf Employed
Mar. 2023
Morgan Auto GroupHuman Resources Director
Jan. 2022 - Mar. 2023Tampa, Florida, United States
Morgan Auto GroupHuman Resources Management
Aug. 2019 - Jan. 2022Tampa/St. Petersburg, Florida Area
FLORIDA AUTO EXCHANGE COMPANY, INC.Human Resources and Operations Manager
Jan. 2015 - Jan. 2022▪ Liaison between ownership and department managers. Communicate ownerships’ directives to managers in a timely manner. Ensure that recruitment needs match company’s current needs and strategic objectives.
▪ Perform HR Manager functions. I updated the interview and hiring process. Redesigned employee application documents and processes to bring into compliance with current government regulations. Trained managers on proper procedures to follow to be compliant. Counsel staff as needed in development and disciplinary situations. In both instances, I focus on job improvement/growth to further company’s objectives and professional development.
▪ Research, design, implement and monitor companywide compliance, HR and safety program policies and procedures. ▪ Oversee the day-to-day operations of collections, underwriting, administration and service departments. ▪ Works with ownership to set company strategic objectives. Review financial statements to pinpoint areas for increased budgetary and personnel efficiencies. Design processes to increase workflow between sales department and back offices. ▪ Handle customer complaints. Work with customers to professionally resolve complaints in a mutually beneficial manner. ▪ Review and renew multiply lines of business insurance policies including general liability, health care benefits and workers compensation; to ensure proper coverages were present and that all available discounts were applied to polices. When workers compensation insurance increased state wide I was able to offset 5% of the increase with the addition of our Drug Free Work Place Discount. ▪ Implement technology change. Managed company conversion from a traditional landline phone system to a VOiP system. Managed transition to Office 365. Trained staff on use of both technology changes. Point of contact for troubleshooting. This change increased productivity and communication companywide.
FLORIDA AUTO EXCHANGE COMPANY, INC.Collections and Underwriting Manager
Jul. 2003 - Dec. 2015Clearwater, FlI ensure that all company, state and federal policies and laws are adhered to in reference to the collections of our company's loans and investigation into applications during the loan process. I assist our debtors in successfully fulfilling their responsibilities and obligations in their sales contract. I design and implement departmental procedures for the day to day operations of the collections and underwriting departments. I manage, hire and train all employees within my department. I am responsible for maintaining low deficiency ratios of our loans. In addition I assist in managing the day to day operations of our administration office. Working with your family you also tend to wear so many hats that it is hard to describe what you do.
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