Track.coHead of Engineering
Oct. 2022 - Aug. 2024Drawing upon my experience in guiding developers, fostering communication, and aligning business and technology goals, I transitioned into the role of Head of Engineering. In this capacity, I've been instrumental in leading a team of 15-20 software engineers responsible for our 3 cloud-based CXM SaaS platforms, built primarily on Golang, PHP and Node.JS. This role has afforded me the opportunity to: • Drive strategic direction: Actively participated in high-level discussions and made key decisions regarding architecture, development lifecycle, and technology stack, with a focus on scalability, security, and cost-efficiency.
• Develop and mentor talent: Cultivated a high-performing engineering team by providing mentorship, coaching, and professional development opportunities, resulting in increased employee satisfaction, reduced turnover, and improved product quality.
• Foster cross-functional collaboration: Built strong partnerships with product, customer success, and support teams to ensure alignment, optimize workflows, and deliver exceptional customer experiences.
• Deliver business value: Worked closely with business stakeholders to prioritize features, measure impact, and drive product innovation that directly contributes to revenue growth and customer satisfaction