EMC CorporationDirector Resource Management, Americas
Jan. 1999 - Dec. 2007• Slashed average delivery time in half (50%) by aligning pre- and post-sales teams to provide seamless solutions • Enhanced bottom-line revenue by increasing gross margins on new business, and establishing a new cost recovery process • Established Tier 2 strategy for healthcare providers and state and local government to provide archival, business continuity, and data availability
• Conceived go-to-market channel action plans for solution delivery as a line of business, combining critical expertise for all 15 product lines • Administered matrix organization across 9 divisions, consisting of 300 EMC technical staff and 500+ channel personnel, maximizing efficiency while controlling overhead and reducing travel costs • Reengineered the channel professional services engagement model to optimize skillset, training, and geographic location with no disruption to solution delivery,
• Boosted services by rapidly training new hires in revenue-generation skills
• Contributed to account team cumulative revenue of $12.5M, a 140% rise over prior year, reaching stretch goal in two consecutive years