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Work Background
ForresterResearcher
Jul. 2023 - Nov. 2024Amsterdam, North Holland, Netherlands- guidance sessions/ client advisory for CX leaders in financial services, insurance, and the automotive industry
- desk research and data analysis
- published research findings in reports & blogs - led Forrester's CX Index
- NPS benchmarking - training/mentoring - CX measurement, value for customer, mental models
- CX Podcast, interviewing
ForresterResearch Associate
May. 2022 - Jul. 2023Amsterdam, North Holland, Netherlands
PlusDentalInternational Customer Service
Mar. 2019 - Aug. 2019Berlin, GermanyProcessing inquiries and requests for information, resolving product/ treatment isues for international customers, reviewing individual treatment plans
Home3SixtySales Department
Mar. 2018 - Feb. 2019Berlin, GermanyCustomer acquisition, proposal design, sales processing, negotiation
University of CologneResearch Assistant
Jul. 2014 - Jul. 2016Cologne, North Rhine-Westphalia, GermanyCommunication with partner universities and exchange students, research, administrative tasks, organising events for the department
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