ForresterResearcher
Jul. 2023 - Nov. 2024Amsterdam, North Holland, Netherlands- guidance sessions/ client advisory for CX leaders in financial services, insurance, and the automotive industry
- desk research and data analysis
- published research findings in reports & blogs - led Forrester's CX Index
- NPS benchmarking - training/mentoring - CX measurement, value for customer, mental models
- CX Podcast, interviewing