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Work Background
Victoria's SecretSenior Operations Planner
Mar. 2018 - Jun. 2023Columbus, Ohio · HybridServed as a trusted partner within the company to manage centralized activities on behalf of cross-functional teams to promote overall efficiencies Provided centralized harmonization rather than parallel or multiple processes by different teams Established alignment/integration and process harmonization across teams Oversaw and managed information flow across solutions/systems Promoted automation in relevant scenarios Partnered with Brand operations, Production and Sourcing, Product Development, Planning, Logistics, Finance, and Transportation Teams Integrated and collaborated with Information Technology teams to maintain and monitor systems and business solutions Analyzed current processes, performed gap analysis, and benchmarking to recognize best practices Identified opportunities, ideated potential solutions, and provided recommendations for specific business solutions Conducted benefit analysis, developed compelling business cases to promote value added business solutions Engaged with internal functions as well as external consultants to achieve project deliverables Supported implementation of system & business process including scoping, design, testing and training Led change management to ensure successful transition & adoption Established completed projects with governance model frameworks to ensure continuous improvement Subject Matter Expert (SME) in Salesforce & SAP working with users across a variety of teams to navigate purchase order management and cost workbooks Coordinated the implementation of a Content Knowledge Repository for over 50 documents/SOPs related to Global Manufacturing. Revamped SOPs as needed based on process updates Facilitated Enterprise Orientation (EO) for over 100 new associates of VS in collaboration with the Learning and Development team. Only non-HR member of the EO Facilitation Team Continued to ensure Month End processes were harmonized and optimized across teams
L BrandsProduction Planner - Operations & Integration Victoria's Secret PINK
Feb. 2016 - Apr. 2018Reynoldsburg, OhioSpecialized in procurement/buying processes and operating systems such as Salesforce to enhance and harmonize the end-to-end buy process from Article Creation to Delivery of the Finished Goods. Project manager of various business initiatives supporting all Victoria's Secret PINK product categories across Apparel and Intimates. Established process flows that enabled late decision making, cascaded change communications, created and updated SOPs, and led training sessions for new and improved processes. Collaborated with leaders and associates across multiple departments including Design, Merchandising, Product Development, IT, Logistics, Merchandise Planning & Allocation, and Finance to optimize current processes for efficiencies and cost savings. Served as a liaison to international teams with travel to Sri Lanka and India Regional offices and various raw material mills, finishing plants, and garment vendors throughout Asia. Worked with the Logistics, Regional, and Production teams to move units from peak to off-peak times reducing the need for additional charters resulting in 26 fewer charters year over year which reduced transportation costs by $5.1M. Handled month end liabilities and collaborated with leaders and finance to ensure that the month end documentation and processes were aligned.
L BrandsSupply Chain Planning and Analytics Analyst - Bath & Body Works and Victoria's Secret Beauty
Oct. 2013 - Feb. 2016Reynoldsburg, OhioAccountable for analyzing inventory and flow plans for beauty products for both BBW and VS. Ran projections to help DCs make decisions on labor, storage, & trailer capacity. Handled communication among Vendors, Operations, Inventory Control, Transportation, Finance, and the Brand teams. Completed weekly reporting and provided projections for DC Inflows and Outflows. Generated ad hoc reports and projects and completed analysis for BBW Brand. Worked with 17 BBW & VS Beauty/Personal Care/Giftset Vendors to manage outbound flow to local and regional DCs, prioritized brand needs, and maximized truck utilization. Sent daily load plans to maximize truck utilization. Managed priorities from the brand and communicated those priorities to the vendors. Collaborated with the Inventory Control and Transportation Teams to ensure vendors were compliant with business needs. Managed the Project Team to maintain & revamp 63 SOPs for SCP&A. Set up a process for keeping the SOPs updated. Attended college fairs at several universities including Miami University (OH), Penn State University, and Ohio State University as a representative of Mast Global Logistics to recruit Supply Chain interns for summer programs. Interviewed over 30 eligible candidates and worked with HR recruiters to speak with students and answer questions narrowing down the decision-making process to five candidates Prepared monthly storage capacity projections for the regional DCs to prepare for building constraints during peak season. Led monthly meetings with DC Operations to review each DC at the unit/carton/pallet level. Helped the BBW DC reorganize an area of the Active Picking floor by providing data and analyzing the fastest moving items by units/cartons which led the DC to process a record breaking 10.2MM units in one week which has not been broken since 2011. Saved ~$0.5MM by consolidating more cartons to ship together versus sending out individual cases.
L BrandsOperations Supervisor - Project & Labor Management, Active Picking Floor
Jan. 2013 - Oct. 2013Reynoldsburg, Ohio, United StatesResponsible for the Labor Management Revitalization Project in which 17 SOPs were created across all functional areas of Victoria's Secret Direct Distribution Center to include Receiving, Picking, Packing, Returns, International Packing, Gift Cards, and Returns Put-a-way. Collaborated with leadership to establish labor management standards in each area. In charge of the Active Voice Picking area of the distribution center (DC) managing over 100 full-time and seasonal associates and responsible for order picking and maintaining throughput numbers to drive pieces through the DC. Participated in Lean Training to reduce waste achieving a 2% increase in labor management standards in certain areas of the distribution Center.
AvonOrder Fulfillment Supervisor
Apr. 2012 - Jan. 2013Zanesville, Ohio, United StatesResponsible for the Mechanical Assembly (MAS) picking area to focus on throughput management and follow the order processing schedule to achieve maximum service to the Representative and maximum output through the Distribution Center. Supervised 45-50 full-time and temporary associates. Wrote and administered annual associate performance evaluations and conducted regular career development and performance conversations. Management Sponsor Team Lead for Safety Committee in 2012, Member of the Safety Committee Ergonomics subcommittee in 2011 & 2010. Participated in Kaizen events in various departments and areas at Avon. Helped plan and facilitate six Kaizen Events, taking the role of Team Lead for two events. Completed Kaizen Facilitation Training.
AvonLine Balance Supervisor
Mar. 2010 - Apr. 2012Zanesville, OHPerformed analysis and statistical tracking of operational and picking efficiencies and optimized picking and productivity campaign over campaign, year over year. Physically slotted and monitored the product placement and performance across the distribution center. Utilized resources such as the operations bulletin, campaign brochure, etc. to develop campaign picking strategies. Performed all Line Balance Campaign changeover planning and clerical functions, including preparation and distribution of all changeover paperwork. Directly supervised the Line Balance Analyst and Weights and Measures Clerk. Directed slotting changes to increase number of items in prime picking (golden zone) locations to over 50%. Collaborated with Order Fulfillment, Merchandise Control, and Engineering Departments to increase overall throughput from 2200 cartons per hour to over 2800 cartons per hour.
AvonEngineering Administrative Assistant
Nov. 2009 - Mar. 2010Zanesville, Ohio, United StatesAssisted the Engineering Manager by creating documents, spreadsheets, and reports as well as filing expense reports, paying invoices, and tracking safety incidents and information. Created a spreadsheet to track $8M engineering department budget. Reported mid-month and end-of-month results to the Engineering Manager to keep department spending within limits. Tracked, submitted, and filed expense reports for the Engineering Manager, Engineering supervisor and Engineering Area Lead. Developed a procedure for recording associate orders and payments. Worked with fellow store clerks at other branches to determine proper procedures and follow company guidelines. Received a Supply Chain Excellence Award for planning and carrying out an Open House for Avon Associates and their families.
US NavyNuclear Electronics Technician
Apr. 2003 - Apr. 2006Norfolk, VA · On-siteServed three years in the US Navy by attending Naval Nuclear Power Training School in Charleston, SC and serving aboard the nuclear-powered aircraft carrier USS Harry Truman CVN-75 based out of Norfolk, VA.
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