EF, English First, Tianjin & Jinan, ChinaAssociate Director of Studies
Apr. 2019 - Oct. 2022Tianjin City, ChinaAlign schools with a benchmark to ensure company growth with academic quality, retention, sales, and customer satisfaction.
Led a team of 23 teachers and 11 administrative staff members as Director of Studies at Education First in Tianjin.
- Developed and implemented strategic plans for teacher development, resulting in a 110% increase in student enrolment and quarterly satisfaction of average 87% and a 68% increase in student retention rates.
- Implemented a national development plan resulting in 6 promotions on the first round and average 5 promotions yearly in each city.
- Worked closely with mentors to follow a mentor program and teachers to ensure regular meetings and class observations were taking place, facilitating open communication and feedback.
- Collaborated with other department heads and senior management to drive business growth and achieve organizational goals. 收起