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Work Background
Munson Integrators, LLCPresident
Sep. 2024Albuquerque-Santa Fe Metropolitan AreaExpertise in business operating models and revenue operations, Munson Integrators bring Scalability, Profitability, and Efficiency Engineering support to small to mid-sized businesses.
Optimum HumanCOO | EOS Integrator
Nov. 2023 - Sep. 2024Albuquerque, New Mexico, United States
Southwest Women's OncologyCOO | EOS Integrator
Nov. 2023 - Sep. 2024Albuquerque-Santa Fe Metropolitan Area
Envera HealthHead of Customer Onboarding, Lead Sales Engineer
Aug. 2021 - Nov. 2023Sandia Park, New Mexico, United States
SymphonyRMVice President Operations
Nov. 2020 - Aug. 2021
SymphonyRMDirector Product Marketing & Partnerships
Jul. 2020 - Nov. 2020
RedoxStrategic Partnerships Manager
Mar. 2020 - Jun. 2020Green Bay, Wisconsin Area
Intelligent Retinal Imaging SystemsVice President Client Experience
Mar. 2018 - Mar. 2020Pensacola, Florida AreaLeading the Client Experience from implementation through the client lifecycle
Intelligent Retinal Imaging SystemsClient Success Director
May. 2016 - Mar. 2018Green Bay, Wisconsin AreaHelping Health Systems achieve and exceed their Quality Metrics for Diabetic Retinopathy. My role helps my client partners design and deliver on their strategic growth imperatives to maintain highest standards of Healthcare for their diabetic patients. I work with our largest Health Systems nationally to expand usage and compliance for the diabetic retinal exam through telemedicine.
Intelligent Retinal Imaging SystemsSales Director
Apr. 2015 - May. 2016Midwest TerritoryBringing Telemedicine to the Primary Care setting to help end preventable blindness. Working consultative sales, I help ACOs, IDNs, Independent hospitals and practices to increase compliance for annual eye screenings. This critical eye exam closes Care Gaps - providing a more robust Population Health platform as the industry shifts from Fee for Service to Pay for Performance Quality Measures.
West CorporationNational Director, Strategic Accounts
Jul. 2012 - Mar. 2015Green Bay, Wisconsin AreaLead a team of 6 Strategic Account Executives whose responsibilities were to protect, nurture and grow the Patient Engagement solutions for our largest IDN client partners. Designed models for Business Reviews, Analytical Insights, Growth Strategies and Communication Models - delivering double-digit growth consistently year over year. Collaborated with Sales and Account Management to provide Excellence in total Client Experience with significant emphasis on At-Risk contracts and Retention Tactics
West CorporationEnterprise Strategic Account Director, Health Care
Jul. 2012 - Nov. 2013Green Bay, Wisconsin AreaDeveloped Strategic Accounts program for Healthcare SaaS platform where Clients' Success was defined as platform adoption to improve their overall productivity.
West CorporationDirector of Business Development, Federal Solutions
May. 2011 - Jul. 2012Green Bay, Wisconsin AreaTeam Lead a Federal Business Development team to grow the InterCall brand of communications solutions into the Federal and State markets. Responsible for training, process design and quality assurance for team members.
West CorporationLead Healthcare Business Analyst
Sep. 2010 - Apr. 2011Formerly West Business ServicesSales Focus: Create digital strategies and analyze returns. Analyze sales and market intelligence to design Field, Outbound and Inbound Sales or Customer Service strategies. Coordinate resources to integrate systems, personnel, and reporting functions to deliver proposed objectives. Identify clients with long-term potential and develop these projects into sustained programs. Analyze, improve Outbound and Inbound Integrated Sales Solutions, implementing Six Sigma methodology. Control outputs and strengthen success based on data driven project and sales analysis. Business Development Focus: Lead RFP Teams to deliver innovative, comprehensive solutions. Design and deliver prospective and new client Strategic Documents and Sales Presentations. Collaborate with Corporate Sales to close new business, and design programs to deliver Key Performance Indicators. Business Analysis Focus: Proactively analyze key client programs and business to identify Growth Opportunities and Churn Potential. Leverage Business Intelligence captured within CRM and other data sources to develop Sales Solutions. Present Client Sales Strategies to all levels of the Client organization as messaging needs dictate.
Self EmployedFreelance Author / Writer / Blogger
Jan. 2008 - Dec. 2012Green Bay, Wisconsin AreaAuthor
Creative NonFiction Works:
The Art of Toad Kissing - Memoir In Progress http://wp.me/P24WrV-pB
How To Toad Proof Your Online Dating Profile
Freelance Writing / Blog Makeovers
Social Media Consulting
West CorporationMarketing and Sales Projects Manager- Health Care
Sep. 2000 - Sep. 2010Appleton, WIProject Management / Data Analysis Focus: Analyze and design sales and market intelligence and design business strategy. Integrate systems, personnel, and reporting functions to deliver proposed objectives. Identify projects with long-term potential and develop these projects into sustained programs. Analyze, Improve projects implementing Six Sigma methodology. Control outputs and strengthen success based on data driven project and sales analysis. Key contributor/designer in writing Program and Project Requests for Proposals (RFP). Marketing Focus: Serve as an active corporate liaison with Medical client as the primary focus. Network with 70+ Medical Marketers to gain new business centered on short-term, long-term and sustained project needs. Analyze industry trends with marketing to help identify and fill gaps. Attend and participate in quarterly/monthly Global Marketing Team Meetings to identify partnership opportunities and to further integrate and develop businesses. Focus on New Business Development with additional Divisions by successfully prospecting, designing, implanting and driving projects with long-term sustainability. Training Focus: Lead a team of 7 Senior Sales Representatives responsible for developing, reviewing, revising, and implementing curricula with a goal of proactive, continuous improvement. Assimilate client training into team training processes. Serve as corporate liaison and training manager with Learning and Development Team. Sales Team Focus: Lead a Business to Business Inside Sales team of 7-15 sales associates as dictated by business needs, integrating the team services to meet staffing needs of 8 unique sales teams. Responsible for staffing, training, performance appraisals and quality assurance for entry level team members in order to prepare them for advancement into account management or project leader positions in health care (and other) industry. Maintain profitability by designing and managing resource tools
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