Customer Experience Leader | Operations & Team Management Expert
With over 20 years of experience in customer service and leadership, I specialize in building motivated teams, improving operations, and delivering exceptional service outcomes. My career spans healthcare operations, call center leadership, and front-line customer engagement—anchored by a passion for excellence and a people-first approach.
Currently, I serve as an Engagement Center Supervisor at Envera Health, where I lead a remote team of 90+ Patient Access Coordinators across three healthcare programs. I drive team performance, manage staffing and KPIs, and cultivate a culture of accountability, collaboration, and positivity. My previous leadership role at HCA Virginia involved managing five distinct medical practices, overseeing daily operations, staff development, and patient satisfaction.
I am known for my problem-solving skills, attention to detail, and ability to inspire teams to exceed service goals. With a track record of improving efficiency and maintaining high-quality standards, I bring energy, structure, and a results-driven mindset to every role I take on.More...
Heidi Munson
Integrator@Munson Integrators
Verified
Heidi Munson is a seasoned professional serving as an EOS Integrator at Munson Integrators Company. With her extensive experience in business strategies and process enhancement, she plays a crucial role in aligning the company's multiple components and ensuring smooth operations. Heidi is known for her exceptional leadership abilities and her knack for problem-solving. She holds a degree in Business Administration, which laid the foundation for her career in the industry. Throughout her tenure, Heidi has implemented several successful initiatives that have significantly improved the company's overall productivity and efficiency. She continues to lead her team towards achieving organizational goals with her strategic planning and excellent management skills.More...