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Work Background
Billing Support
LinkedInBilling Support
Oct. 2022Dublin, County Dublin, IrelandHandle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers - Process invoices and customer account amendments in a timely and accurate manner - Ensure deliverables are met as per defined targets and SLA’s for Strategic clients - Effectively manage all Billing Support queries by collaborating cross-functionally and with management - Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls - Partner with International counterpart ensuring that efficient processes aligned globally are being followed - Consult Sales and Strategic clients on Contract life cycle and change management Tools used: - Salesforce - Oracle - Workday - Office 365 (MS Forms, MS Teams, Dynamics 365) - FIN360 - DocuSign
Customer Service Representative
Integra LifeSciencesCustomer Service Representative
Sep. 2018 - Oct. 2022Blanchardstown, Co. Dublin, IrelandProcessing incoming orders. Answering queries by phone or through email Liaise with sales regarding order statuses, stock, prices. Liaise with the warehouse about delivery of orders. Liaise with other departments in the company regarding new or existing accounts, updating accounts, set-up of products in the system. Helping in managing and updating consignment stock. Processing credit and return requests. Liaising with the AR-department regarding outstanding invoices/credits Providing weekly feedback to the team regarding performance based on the report I create about the credits and return requests. Providing the supervisor with a monthly report about the individual agents performance based on the report I created about the credit and returns created that month
Senior Sales Consultant
SaladmasterSenior Sales Consultant
Aug. 2018 - Jan. 2020Dublin, Leinster, Ireland
Sales Consultant
SaladmasterSales Consultant
Apr. 2018 - Jan. 2020Dublin, Leinster, Ireland
Sales Associate
SaladmasterSales Associate
Feb. 2018Dublin, Leinster, Ireland
Order Management Analyst
AbbottOrder Management Analyst
Mar. 2017 - Sep. 2018Dublin, Leinster, Ireland
Sales Service Associate
VWRSales Service Associate
Sep. 2016 - Mar. 2017Dublin, Leinster, Ireland
Account Specialist
Intrum JustitiaAccount Specialist
Jul. 2016 - Sep. 2016
Coach
MedtronicCoach
Sep. 2015 - May. 2016Monitoring the work of the Customer Service Agents and Coach them where needed to improve performance
Market Processes Expert
MedtronicMarket Processes Expert
Jul. 2015 - May. 2016Guarding, updating and documenting of current processes and new processes, in order to make sure it is clear to evryone what to do in certain circumstances and make sure the processes are clear and understood, so that even a new hired person can start working with them.
Lean Leader
MedtronicLean Leader
May. 2015 - May. 2016Dublin, County Dublin, IrelandDrawing weekly report on the performance of the team as a whole and individual agents. Analysing SLA on processes and and organise weekly meetings with the team on how we performed and we we could improve or how we could help improve departments that we liaise with. Communicate the individual performances with the supervisor and use the data to coach the individual agent(s)
At Home Advisor
AppleAt Home Advisor
Oct. 2013 - Apr. 2014Dealing with queries on the phone from customers regarding the coverage of their Apple products and where needed, process credits for unwanted coverage
Credits and Returns agent
MedtronicCredits and Returns agent
May. 2010 - May. 2016Process credit requests and queries about credits. Deal with requests for returning of products and make sure the collection of these products are done in a timely matter by arranging it with our carriers, like TNT and UPS
Senior Customer Service Representative
MedtronicSenior Customer Service Representative
May. 2010 - May. 2016
Reservations Agent
HertzReservations Agent
Feb. 2009 - Apr. 2010
Order Management Specialist
Cadence Design SystemsOrder Management Specialist
Nov. 2007 - Nov. 2008
License Auditor
Novell Ireland LtdLicense Auditor
Jun. 2007 - Nov. 2007
Quality and Coaching
Arvato Services IrelandQuality and Coaching
Jun. 2006 - Jun. 2007
VPO contracts auditor
Arvato Services IrelandVPO contracts auditor
Feb. 2006 - Jun. 2006
Order Management And Credits Specialist
Arvato Services IrelandOrder Management And Credits Specialist
Feb. 2005 - Feb. 2006
Consumables Order Management
Fuji XeroxConsumables Order Management
Aug. 2004 - Feb. 2005Processing orders for Business customers with SAP
Customer Service Representative
IKEA NederlandCustomer Service Representative
May. 2003 - Jul. 2004Dealing with queries from customer relating to the IKEA products. For this I had to develop a good product knowledge
Post en Archief medewerker
Port of RotterdamPost en Archief medewerker
Nov. 1984 - May. 2003

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