BKT KosovaAssistant IT Specialist
Feb. 2024 - Nov. 2024Pristina, District of Pristina, KosovoAssistant IT Specialist Responsibilities: • Provided comprehensive technical support for computer systems, hardware, and software. • Diagnosed and resolved issues for desktops, laptops, and peripheral devices. • Installed, configured, and maintained operating systems, applications, and utilities. • Conducted hardware upgrades, replacements, and network equipment installations. • Managed cable infrastructure to ensure organization and efficiency. • Supported Automated Teller Machines (ATMs) with troubleshooting and maintenance tasks. • Managed Cisco IP phones using Cisco Call Manager. • Administered Active Directory, including locking/unlocking accounts, resetting passwords, and moving users to their respective organizational units