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Work Background
BottomlineSupport Analyst
Nov. 2024Pristina, District of Pristina, Kosovo
BKT KosovaAssistant IT Specialist
Mar. 2024 - Nov. 2024Pristina, District of Pristina, KosovoAssistant IT Specialist Responsibilities: • Provided comprehensive technical support for computer systems, hardware, and software. • Diagnosed and resolved issues for desktops, laptops, and peripheral devices. • Installed, configured, and maintained operating systems, applications, and utilities. • Conducted hardware upgrades, replacements, and network equipment installations. • Managed cable infrastructure to ensure organization and efficiency. • Supported Automated Teller Machines (ATMs) with troubleshooting and maintenance tasks. • Managed Cisco IP phones using Cisco Call Manager. • Administered Active Directory, including locking/unlocking accounts, resetting passwords, and moving users to their respective organizational units
Kipper MarketIT Manager
Mar. 2023 - Mar. 2024Lipjan, District of Pristina, KosovoIT Manager - Responsibilities: • Led remote support efforts, ensuring timely resolution of technical issues for end-users.
• Managed the maintenance of computers, printers, fiscal printers, and scales to guarantee optimal functionality. • Formatted computers and implemented backup strategies, minimizing data loss risks. • Provided technical support to resolve hardware and software issues promptly. • Established and managed a private network, including configuring IPsec tunnels for site-to-site communication. • Conducted server maintenance tasks to uphold system efficiency and security. • Set up PDAs for stores, streamlining data accessibility and improving operational efficiency. • Oversaw IT management activities, coordinating resources and ensuring alignment with organizational goals. • Designed and implemented network cabling solutions to enhance connectivity and reduce downtime. • Maintained and set up cameras using Alhua technology, ensuring effective surveillance systems. • Implemented and managed VOIP solutions for improved communication within the organization
Albi GroupIT Specialist
Jun. 2022 - Sep. 2022Pristina, District of Pristina, KosovoI worked as an IT Specialist in "Albi Mall" which is the biggest shopping center in Kosovo. This job has given me the opportunity to experience new skills, technologies and platforms. Doing this job, my main responsibilities are: • Remote Support; • Maintenance of computers, printers, fiscal printers and scales in Albi Mall and 27 printers • Format computers and create backups; • Technical Support
Viva Fresh StoreIT Support Specialist
Jan. 2022 - Jun. 2022Lipjan, District of Pristina, KosovoAs an IT Support at "Viva Fresh Store", I had the opportunity to explore different platforms that could benefit Company's business and professionally advance me in the IT field and industry. During this experience my key responsibilities were: •Remote Support; •Maintenance of computers, printers, fiscal printers and scales in 102 locations in Kosova; •Surveillance of internet cabling; •Format computers and create backups; •Technical Support and •Maintain our Radio (which I created). This experience has given me great communication, innovative and creative skills
Diamond Real EstateREAL ESTATE IT
Oct. 2020 - Jan. 2022Pristina, District of Pristina, KosovoAs an IT specialist in Real Estate, I was responsible for (but not limited to): •maintaining the "Diamond Real Estate" Social media such as its Facebook page; •creating our automatic systems; •maintaining the office computers; •ensuring that the network works properly; •exploring different real estate platforms; •researching different marketing opportunities and •incorporating technology into real estate market. This experience has given me great communication, innovative and creative skills, which I use in everyday situations.
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