I'm an experienced IT support professional with a solid background in troubleshooting, network setup, and system maintenance. I've built full IT infrastructures, implemented internal ticketing systems, and supported various custom services including web hosting and internal communications tools. My role in support analysis has given me strong skills in diagnosing issues, guiding users, and ensuring minimal downtime across systems. I also have experience with financial messaging platforms like SWIFT, supporting secure and efficient operations. Currently, I'm preparing for the Microsoft AZ-104 certification to deepen my expertise in cloud technologies and bring even more value to support and IT teamsMore...