Dania Doughan

National accounts manager @DHL Express

Sales ManagerChanel ManagerBusiness Development ManagerPartnerships ManagerSales & BizDevCustomer Success ManagerAccount Manager

With over 15 years of success in strategic sales, account management, and client retention across the logistics and express delivery sectors, Dania Doughan is a results-driven professional based in Dubai, UAE. She currently serves as a National Account Manager at DHL Express UAE, where she oversees a high-value client portfolio generating monthly revenues between 3.5M–4M AED. Dania brings a rich background in consultative B2B and B2C sales, consistently surpassing revenue and shipment targets through data-driven strategies and a customer-first mindset. Her tenure across multiple roles at DHL in both the UAE and Lebanon—ranging from Field Sales to Major Accounts Management—demonstrates a proven ability to drive business growth, lead strategic initiatives, and build lasting client partnerships. Her career began at Aramex, where she developed a strong foundation in customer service and operations management, contributing to service excellence and team leadership. As a fluent communicator in English, Arabic, and French, Dania is adept at engaging with diverse stakeholders and adapting to multicultural environments. She is now leveraging Intch to expand her professional network, collaborate with like-minded professionals, and explore new strategic opportunities that align with her expertise in sales leadership and business development.

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Work Background

National Customer Manager, Banking & Life Sciences Sector

DHL Express UAENational Customer Manager, Banking & Life Sciences Sector

Dec. 2023 - Nov. 2024Dubai, United Arab EmiratesI am excited to announce that I have been promoted to a new role as National Customer Manager, Banking & Life Sciences Sector at DHL Express UAE! I am thrilled to bring my passion for relationship-building, strategic planning, and achieving outstanding results to this new chapter. and look forward to contributing to the continued success of the company. Thank you to everyone who has supported me throughout my career journey. #newbeginnings #careeropportunities #DHLExpress

Territory Manager

DHL ExpressTerritory Manager

Mar. 2020 - Jan. 2024United Arab EmiratesManaging a portfolio of 160 to 200 customers with an average yearly target of 8.5M AED Responsible for profitable growth and accounts developments Develop tactical , strategies, service initiatives and contingency plans to ensure customer loyalty, gain of business, and achievement of target levels

Major Account Manager

DHL Express LebanonMajor Account Manager

Sep. 2016 - Jun. 2020Beirut, LebanonManaged a portfolio of 160 customers with an average yearly budget of 2.3M USD In Charge of the profitable growth and development of a portfolio of customers Gain new business across the entire product portfolio Identify, establish and manage multi-tiered relationships across customer and company to ensure a long-term business partnership and achievement of corporate goals

Business Development Manager

DHL Express LebanonBusiness Development Manager

Oct. 2013 - Sep. 2016Beirut, LebanonManaged a portfolio of almost 220 customers with an average yearly budget of 1.8M USD Responsible for driving growth through developing potential business within portfolio customer base Lead and manage the development of business acquisition projects, customer supply chains

Telesales Account Manager

DHL Express LebanonTelesales Account Manager

Mar. 2011 - Oct. 2013Beirut, LebanonResponsible of profitable growth and development of almost 300 customers Gain new business across the entire product portfolio through negotiation at the appropriate level within the customer’s organizational structure Maintain & Develop existing customers, by maximizing loyalty, and ensure service standards are exceeded at all times Meet or exceed all targets and objectives allocated to portfolio

Field Sales Account Manager

AramexField Sales Account Manager

Dec. 2009 - Mar. 2011Beirut, LebanonIn charge of a 160 up to 200 customers portfolio revenue around 1.5M USD per year Provide an excellent support to customers and guide them to choose the best products according to their shipping needs Profitable selling and achieving /exceeding targets and KPI’s

Communications Coordinator

AramexCommunications Coordinator

Mar. 2008 - Dec. 2009Communication team with the regional branches and partners Import coordination requests for account customers Air freight , air express shipments follow up , insure meeting the promised deadlines

Counter Manager

AramexCounter Manager

Apr. 2007 - Mar. 2008Beirut, LebanonHandle cash customers , inspecting shipments, packing, full customer data profiles, SRN collect requests, ensuring customer loyalty

Customer Service Representative

AramexCustomer Service Representative

Jul. 2005 - Apr. 2007Beirut, LebanonDomestic credit card delivery department for major local banks Handle customer complaints and take the necessary actions to resolve the issue and insure customer satisfaction

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