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Work Background
DHL Express UAENational Customer Manager, Banking & Life Sciences Sector
Dec. 2023 - Nov. 2024Dubai, United Arab EmiratesI am excited to announce that I have been promoted to a new role as National Customer Manager, Banking & Life Sciences Sector at DHL Express UAE! I am thrilled to bring my passion for relationship-building, strategic planning, and achieving outstanding results to this new chapter. and look forward to contributing to the continued success of the company. Thank you to everyone who has supported me throughout my career journey. #newbeginnings #careeropportunities #DHLExpress
DHL ExpressTerritory Manager
Mar. 2020 - Jan. 2024United Arab EmiratesManaging a portfolio of 160 to 200 customers with an average yearly target of 8.5M AED Responsible for profitable growth and accounts developments
Develop tactical , strategies, service initiatives and contingency plans to ensure customer loyalty, gain of business, and achievement of target levels
DHL Express LebanonMajor Account Manager
Sep. 2016 - Jun. 2020Beirut, LebanonManaged a portfolio of 160 customers with an average yearly budget of 2.3M USD
In Charge of the profitable growth and development of a portfolio of customers
Gain new business across the entire product portfolio
Identify, establish and manage multi-tiered relationships across customer and company to ensure a long-term business partnership and achievement of corporate goals
DHL Express LebanonBusiness Development Manager
Oct. 2013 - Sep. 2016Beirut, LebanonManaged a portfolio of almost 220 customers with an average yearly budget of 1.8M USD
Responsible for driving growth through developing potential business within portfolio customer base Lead and manage the development of business acquisition projects, customer supply chains
DHL Express LebanonTelesales Account Manager
Mar. 2011 - Oct. 2013Beirut, LebanonResponsible of profitable growth and development of almost 300 customers Gain new business across the entire product portfolio through negotiation at the appropriate level within the customer’s organizational structure
Maintain & Develop existing customers, by maximizing loyalty, and ensure service standards are exceeded at all times Meet or exceed all targets and objectives allocated to portfolio
AramexField Sales Account Manager
Dec. 2009 - Mar. 2011Beirut, LebanonIn charge of a 160 up to 200 customers portfolio revenue around 1.5M USD per year Provide an excellent support to customers and guide them to choose the best products according to their shipping needs Profitable selling and achieving /exceeding targets and KPI’s
AramexCommunications Coordinator
Feb. 2008 - Dec. 2009Communication team with the regional branches and partners Import coordination requests for account customers
Air freight , air express shipments follow up , insure meeting the promised deadlines
AramexCounter Manager
Apr. 2007 - Feb. 2008Beirut, LebanonHandle cash customers , inspecting shipments, packing, full customer data profiles, SRN collect requests, ensuring customer loyalty
AramexCustomer Service Representative
Jul. 2005 - Apr. 2007Beirut, LebanonDomestic credit card delivery department for major local banks Handle customer complaints and take the necessary actions to resolve the issue and insure customer satisfaction
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