West ElmAssistant Store Manager - Design & Sales
Jun. 2021 - Oct. 2022Brooklyn, New York, United StatesA top performer in the Metro district ending the 2020 fiscal year with over $1,500,000 in sales. Sales were generated by maintaining client relationships, space planning with design consultation, and digital communications. Well versed in West Elm product and branding, and can quickly learn seasonal and new information to increase sales and client trust. Consistently rated 5 stars for customer experience. As the Assistant Store Manager I maintain records of staff weekly, monthly and yearly goals and aim to motivate each one to exceed their goals. I assist in scheduling design consultations to home stylists that would be best suited for each unique project. I complete daily managerial tasks such as POS issues, overrides and counting tills, as well as handling customer service issues in person and over the phone. Iโm passionate about making sure my staff feels supported and informed on a daily basis.