Curtis Thomspon

Vice President Analytics, Data Engineering and Program Management @Citizens Bank

Fitness Coach💰 Investor & VC🔥 Startup Founder💸 Marketing✔️ IT💼 C-level Executive🧨 Consulting🧮 Education🏐 SportsAthlete ManagerMarketing Analytics ManagerSystem ArchitectLecturerSystem AnalystProduct ManagerProject ManagerLife CoachingData EngineerData AnalystBI AnalystTutorExecutive CoachSoft Skills TrainerBusiness AnalystAdvisorCustomer ResearcherAssociateEngagement ManagerAssociate PartnerPartnerCRM managerProfessorCTOProduct ConsultantSport ManagerAthleteManager

As an accomplished technology leader with expertise in multiple areas including data analytics, data visualization, program management, process improvement and data engineering. I have over 17 years of professional expertise that have culminated in a comprehensive understanding of how to make systems work optimally and how to get the most out of technology. In my previous role as Vice President of MarTech and Loyalty programs, at Citizens Bank I successfully led 6 teams, engineering, and analytics teams in obtaining significant business results. We deployed the first comprehensive suite of automated marketing dashboards that led to reducing customer complaints and improved prospect lead conversions. This new dashboard suite elevated c-level decision support reduced operational waste and elevated analytical staff performance. My engineering teams collectively optimized the fulfillment life cycle with a 70% reduction in the reward fulfillment timeline for customers. Consequently, we realized an 80% reduction in customer complaints, helping to enhance our compliance performance and improve our adherence to government regulations. My expertise extends to product development, engineering, data architecture, and predictive modeling, enabling me to proactively identify actionable insights and opportunities for optimization. In my role at American Express I was able to improve digital acquisitions value-stream operational efficiency by improving transparency in engineering work and developing an automated system to more effectively manage the engineering teams. This improved productivity and elevated product delivery quality. I've taken time to give back to the next generation by partnering with ASU and Coursera on developing a first of its kind course offering, "Dark Data Migration" available now on Coursera as well as published a book on Dark Data and managing the unknown, "Foundations for Value Creation: Dark Data & Data Products", the first of a book series entitled "ReDesign the Box". Along with my real-world

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Work Background

CitizensVice President of Technology, MarTech & Loyalty Platforms

Oct. 2021Phoenix, Arizona, United States• Lead software & data engineering teams driving customer-centered solutions , across the digital marketing acquisitions value stream. • Lead the enterprise initiatives across the digital marketing value stream related to offer management, asset management and analytics • Direct and create the plan digital marketing roadmap and data solutions and data products • Responsible for scalable digital marketing software solution implementations and efficacy of underlying data products

American ExpressDirector Digital Acquisitions, Data Management & Oversight

Jan. 2021 - Oct. 2021Phoenix, Arizona Area• Lead data management and business intelligence teams driving data-centered solutions , across the acquisitions value stream. • Lead the creation of global acquisition value stream data governance council across all lines of business, focusing on data quality management, regulatory and compliance, business data servicing and audit controls. • Direct and create the plan for transformation of the acquisition data journey globally across all lines of business. Leading acquisitions value stream business intelligence development from OLAP systems across all lines of business. • Responsible for architectural decisions and implementation of scalable solutions for underlying intelligence platform and data marts for business use.

Arizona State UniversityFaculty Associate Professor (Organizational Leadership)

Aug. 2020 - Oct. 2021Tempe, Arizona, United StatesFaculty Associate, teaching Organizational Leadership, for the College of Integrative Sciences and Arts.

American ExpressDirector Digital Acquisitions, Data Analytics & Portfolio Management

Feb. 2020 - Jan. 2021Phoenix, Arizona, United States• Created the vision and led the transformation to a new value stream centered capacity management framework based on enterprise data, precisely manage capacity to business demand and prioritized product outcomes. • Led and developed the new business intelligence platform across the acquisitions value stream enabling automation of OKR-focused management, product roadmaps and capability lifecycle management. Resulting in massively increased adoption numbers viewership. • Created the vision and lead the transformation of OKR management to a data-driven approach, allowing OKR’s to traverse delivery levels as an object and created the ability to have a 360-performance view of product delivery. • Led implementation of serviceable data feeds to integrative teams for T&L data, UXr data, OKR data, and discovery data, centering the transformation process around data from enterprise data warehouse.

American ExpressPortfolio Manager, Member Experience & Financial Data Management

Mar. 2018 - Jan. 2020Phoenix, Arizona Area• Led and managed newly formed consumer digital engineering portfolio of 26 products, 58 scrum teams, 316 staff. • Created the vision and pioneered new approach at 360 reporting process using data from SOR’s to derive organizational intelligence and insights inclusive of finances, roadmaps, capacity, and trend analysis. • Created the vision and led development of innovative financial data management framework and tooling using lean principles, enabling automation, forecasting, modeling, and predictive analysis, leading to substantial T&M saves.

American ExpressTechnical Program Manager, Data Platforms

Aug. 2015 - Feb. 2018Phoenix, Arizona• Led delivery technology encryption portfolio and delivered on year end encryption targets of 204 applications and financial goals within 1% variance. • Managed marketing technologies lending portfolio and managing budget within 4% variance of FY forecast. • Led and managed company API strategy for marketing technologies, being the only tech portfolio to complete all compliance stages by year end. • Led lending initiatives for our eligibility technologies from data derivation through all marketing channels, integrated web, mobile and voice.

Arizona State UniversityProject Manager, Digital Experience & Big Data

Jan. 2012 - Aug. 2015Tempe, AZ• Led implementation of universities first big data cluster, the Next Generation Computing Cluster (Hadoop), a 40-node cluster and 1024 cores in HPC, over five-year plan. • Designed, led and implemented the Heeap.org web platform resulting in 78% increase in targeted site traffic YOY, pages visited per visit increased by 39% YOY, unique visitors increased by 29% YOY. • Led the implementation of the university-wide project management standards framework, for governance and standardization and for training of project managers and project coordinators.