Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🔥100%
Startup Founder
✔️100%
IT
✨100%
Business Owner
Geos
🇺🇸100%
United States
Work Background
ConcentrixSenior Training Manager
Mar. 2023 - May. 2025Angeles, Central Luzon, PhilippinesConcentrix – SM Clark March 2023 to May 2025 Senior Training Manager – Telecommunications Program •Team Structure – 2 Team Mangers, 3 Senior Trainers, 12 Trainers •Responsible in handling client and stakeholder engagements •Training Needs Analysis and Training and Nesting Implementation •Curriculum Development with Production Immersion •Training AI implementation in Customer Education Training
SutherlandAccount Manager
Jan. 2019 - Mar. 2023Pampanga, Central Luzon, Philippineso Successfully transitioned 5 programs via discovery sessions by traveling to the client locations in over 10 countries across the globe providing Sutherland management smooth transitioning of programs
o Regular client engagements on new product releases and process mapping exercises in multiple geographies via weekly Joint Calibration Meetings
o Responsible for the planning, strategizing, coordination and implementation of the new product release and staff enablement to ensure staff capability to support the new product
o Production staff meetings to gauge overall program and staff health to ensure overall output of programs
o Currently managing 5 programs as a knowledge management resource and service delivery manager to ensure client engagement from a product and process standpoint while maintaining key performance indicators based on SOW
o Client report generation on a weekly basis via a manager’s brief for all global clients to provide a high-level overview of programs key performance indicators and client insight from a weekly and monthly view
o Programs have been recognized as Platinum due to all KPIs being met every month for the past 3 FYs
SutherlandExpert Trainer
Mar. 2015 - Jan. 2019Pampanga, Central Luzon, Philippineso Conducted a positive deviant analysis surpassing the goal of 80% for a CSAT that was failing for three consecutive months
o Analyzed, designed, developed, and implemented as a training resource a training curriculum that would ensure that call center finishing course applicants would meet the minimum or surpass the requirements for BPO entry applicants
▪ Five successful batches were endorsed with a 98% endorsement success rate with training hand-off and still on-going for CDC and other education institutions
Cash Flow Outsourcing Services, IncVoice and Accent and Product Specific Trainer
Mar. 2014 - Mar. 2015Manila, National Capital Region, Philippineso Designed and developed the training curriculum for Foundations and Product training
o Handled multiple classes for cultural desensitization for North America and collections training
SutherlandSr. Specialist in Training
Aug. 2011 - Mar. 2012Pampanga, Central Luzon, Philippineso Traveled to the US for discovery and knowledge transfer and successfully transitioned program over to Sutherland
o Daily and weekly client engagement to ensure product and process were aligned with production staff
SutherlandSr. Specialist in Training
Nov. 2009 - Aug. 2011Tarlac, Central Luzon, Philippineso 5 successful ramps as the Senior trainer with 12 trainers and a head count of over 800 trainees (Seasonal Account)
SutherlandQuality Assurance Specialist
Nov. 2008 - Nov. 2009Tarlac, Central Luzon, PhilippinesQuality Assurance Analyst
SutherlandCustomer Service Representative
Jun. 2008 - Nov. 2008Tarlac, Central Luzon, PhilippinesCustomer Service Representative
Intch is a Professional Networking App for the Future of WorkSee more people like Christopher on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1787199 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
521946 people
15
Freelancer
17
Assistant manager
15
Operations and project manager